Medical Receptionist/Administrator

NHS; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established healthcare practice is seeking a dedicated Medical Receptionist/Administrator to join their dynamic team. This role offers a unique opportunity to work in a busy yet friendly environment, where your skills in customer service and active listening will shine. You will be responsible for ensuring smooth reception operations, assisting patients, and maintaining accurate records. If you thrive in a fast-paced setting and are eager to contribute to a supportive team, this position is perfect for you. Join a practice that values training and personal development, and make a real difference in patient care.

Benefits

Training Opportunities

Friendly Work Environment

Professional Development

Flexible Working Hours

Qualifications

• Experience in a General Practice environment is essential.
• Good standard of general education required.
• Knowledge of SystmOne clinical system is necessary.

Responsibilities

• Assist patients in accessing appropriate services efficiently.
• Manage appointments and general enquiries professionally.
• Maintain computerised records accurately.

Skills

Customer Service

Active Listening

Problem-Solving

Attention to Detail

Time Management

Interpersonal Skills

Flexibility

Education

GCSE Maths Grade C or above

GCSE English Grade C or above

Tools

SystmOne

Job description

The Linden Medical Group is seeking to further expand our fabulous reception/administration team.

We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.

The working hours are between 25 - 30 over AM (between 8am - 1pm), PM (between 1pm - 6.30pm) and/or full day shifts.

This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.

Previous experience of the SystmOne clinical system is necessary

Main duties of the job

We are looking for candidates who can demonstrate the following:

The ability to empathise.

The ability to remain calm under pressure.

Demonstrates active listening skills.

Be sensitive to the needs of others.

Who are adept at problem-solving.

Excellent attention to detail.

The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.

The ability to integrate into an established team.

Good Sense of humour.

Professional Telephone manner

In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.

Our ideal candidate will have previous experience in a similar role.

About us

The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 3 GP partners & 2 salaried GP's who are supported by a Practice Manager, Operations Manager, Nurse Practitioner, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists.

We are a training practice and occasionally have medical students working with us. We also have the support of attached staff comprising of Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.

Job responsibilities

JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR

REPORTS TO: Operations Manager

ACCOUNTABLE TO: Practice Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.

Job Responsibilities:

To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team.

Duties and Responsibilities:

Telephone Duties

Making appointments

Taking and passing on messages

Making appointments to discuss results

Signpost callers to the appropriate healthcare professional

Home visit requests

Deal with general enquiries

Contact patients, other team members and associated healthcare agencies and providers

Reception Duties

Greet and direct patients and visitors

Register new patients and temporary residents

Make appointments

Ensure outstanding queries are explained and handed over to colleagues as necessary

Respond to requests of doctors and nurses during clinics

Collect payments from patients for non-NHS services

Deal with general enquiries

Scanning and Filing

Prescriptions

Dealing with requests and queries relating to prescriptions

Raising prescriptions as per Practice protocols

Processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.

Register new patients on to the system on a daily basis

Complete electronic tasks on a daily basis

Any other delegated duties considered appropriate to the post

Person Specification

Qualifications

• Good standard of general education
• GCSE Maths grade C or above
• GCSE English Grade C or above

Experience

• A detailed understanding and experience of working in a General Practice environment
• Knowledge of SystmOne
• Works effectively independently and as a member of a team.
• Flexible approach to work, it is requirement that staff are able to cover for colleagues in the event of annual leave or sickness.
• Self-motivated and proactive.
• Continued commitment to improve skills and ability in new areas of work.
• Ability to remain calm under pressure.
• Demonstrate excellent interpersonal and communication skills.
• General office skills, photocopier, scanning.
• Awareness of Data Protection Act and need for confidentiality of Information.
• Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Committed to own continuing personal development and an ability to support others to develop and progress.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Able to undertake the demands of the post.
• Commit to a DBS Check.
• All requirements for this role are essential and are detailed above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.