Medical Receptionist

Heaton Road Surgery; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in North East England is seeking a Front Desk Administrator to manage patient interactions and administrative tasks. The role involves greeting patients, managing appointments, maintaining records, and providing support to healthcare professionals. Ideal candidates will have experience in customer care, strong communication skills, and the ability to work under pressure. Flexible working hours may be required.

Qualifications

• Experience in customer care is essential.
• Experience of booking or appointment systems is required.
• Experience of working in a Primary Care or NHS setting is preferred.

Responsibilities

• Greet patients and manage their appointment arrivals.
• Direct patients to waiting rooms and handle queries.
• Maintain patient records and ensure data accuracy.
• Assist in training new staff members as needed.

Skills

Fluency in spoken English

Good written communication skills

Conscientious and reliable

Diplomacy and discretion

Team player

Open and friendly personality

Ability to work under pressure

Flexible working hours

Education

English Language O Level/GCSE or equivalent

Mathematics O Level/GCSE or equivalent

Computer Literacy

Tools

Office software systems

Job description

Main duties of the job

• MAIN DUTIES
• Greet patients and arrive them for their appointments on arrival.
• Direct patients to waiting rooms.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Make appointments for the team.
• Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Book & record all urgent ambulance bookings.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Deduct patients when they move to new Health Authorities.
• Explain the NHS system & practice system to patients.
• To bring to the attention of the Team Leader/ Management team all complaints, comments and suggestions
• To report on any adverse/untoward incidents.
• To complete the accident book and record incidents when required.
• Dealing with emergency calls, telephoning for ambulances etc.
• Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately.
• Prepare rooms in readiness for clinics.
• Liaise with patients regarding appointments, prescriptions etc
• Assist in the induction of a new member of staff/or student.

About us

The Organisation

TheGP Practice comprises 8 GPs, 1 Practice Pharmacist, 1 Practice Nurse, 1 Health CareAssistant, 2 Practice Managers, 2 Care Coordinators, 1 Patient Engagement Care Coordinator, 1 Social Prescribing LinkWorker and an Administration and Secretarial team.

Job responsibilities

SUMMARY

The responsibilities of the post cover five main areas:

1. Administration/Clerical Duties

2. IM & T

3. Practice Development

• MAIN DUTIES
• Greet patients and arrive them for their appointments on arrival.
• Direct patients to waiting rooms.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Make appointments for the team.
• Deal with enquiries for Health Professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Book & record all urgent ambulance bookings.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Deduct patients when they move to new Health Authorities.
• Explain the NHS system & practice system to patients.
• To bring to the attention of the Team Leader/ Management team all complaints, comments and suggestions
• To report on any adverse/untoward incidents.
• To complete the accident book and record incidents when required.
• Dealing with emergency calls, telephoning for ambulances etc.
• Attend to patients when an emergency arises in practice & notify Doctor/Nurse immediately.
• Prepare rooms in readiness for clinics.
• Liaise with patients regarding appointments, prescriptions etc
• Assist in the induction of a new member of staff/or student.

2. IM&T

• Add read codes to patients records where necessary
• Ensure patients record is kept up to date electronically, notifying the NEPCSA of changes to patients data.
• Undertake GP Links to the NEPCSA when necessary.

3. FINANCE

• To collect monies from patients for Insurance Reports/Medicals etc and to record all monies coming into the practice.

4. PRACTICE DEVELOPMENT

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with the Management Team.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice.

5. PREMISES

• Preparing the premises for opening/closing.
• Be aware & notify the Practice Managers of any Health & Safety Issues.
• Be aware & notify the Practice Managers/Practice Nurse of any hazardous conditions.
• To be familiar with procedures if fire alarm is raised and assist patients out of practice without putting own life at risk.
• Ensure safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

General Professional Duties:

• To support training and development of self and other Practice staff.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with Practice policies.
• Required to comply with all relevant national and local, statutory and
• mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.

The post may involve travel for training purposes and the post holder may be required to undertake evening or weekend work.

This job description is not an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

Person Specification

Qualifications

• Qualifications
• English Language O level/GCSE or equivalent
• Mathematics O Level/GCSE or equivalent
• Computer Literacy familiar with a variety of Office software systems

Skills and Attributes/ Physical Requirements

• Skills / Attributes / Knowledge
• Fluency in spoken English
• Good written communications skills
• Conscientious and reliable
• Diplomacy and discretion
• Team Player
• Open and friendly personality
• Neat appearance
• Ability to work under pressure to meet deadlines
• Able to work flexible hours and overtime
• Physical Requirements
• Filing
• Carrying GP correspondence trays
• VDU screen

Experience

• Experience in customer care
• Experience of booking or appointment systems
• Experience of working in a Primary Care or NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.