Medical Receptionist

NHS; Kenilworth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Kenilworth is looking for a part-time receptionist for up to 33.5 hours for maternity cover, with a possibility of a permanent position. The role includes assisting patients both in person and over the phone, managing appointments, and performing admin duties. Experience in a GP practice is preferred, but full training will be provided. This is a great opportunity to join a friendly team in a well-rated practice.

Qualifications

• Experience of working in a GP Practice is preferred with full training offered.
• Ability to help and support patients in person and on the phone.
• Admin duties including sorting and processing documents.

Responsibilities

• Supporting patients by answering calls and managing appointments.
• Using EMIS for patient information and appointment bookings.
• Completing various admin tasks related to patient queries.

Skills

Experience in a GP Practice

Customer support skills

Telephone communication

Admin skills

Tools

EMIS

Job description

We are looking for a part time receptionist for up to 33.5 hours for maternity cover (with a view to a permanent role for the right candidate) for our friendly, helpful reception team.

There may also be an additional part time role available on a permanent basis.

Experience of working in a GP Practice is preferred but full training will be offered.

Main duties of the job

The main duties of the role are:

Helping and supporting patients both in person and on the phone, covering all roles within the team on a rotation basis.

Answering telephone calls and supporting patients with our online triage system.

Booking appointments by phone, messaging or in person on behalf of the triaging doctor.

Using EMIS, our computerised patient system.

Admin duties including completion of tasks, sorting and opening post, scanning of patient documents and letters and dealing with queries.

About us

We are a busy GP practice in the charming town of Kenilworth with a patient list size of approx. 16000 patients and growing. Rated Outstanding by CQC, Accredited by Healthwatch, RCGP research ready, NHSE Military Veterans, highly rated on NHS choices and the Annual Patient GP survey. We are maximum achievers in the Quality Outcomes Framework and have a strong innovative background.

Job responsibilities

Please refer to the attached job description and person specification that is attached to this job advert.

Person Specification

Qualifications

• Please refer to the attached job description and person specification attached to this job advert.
• Please refer to the attached job description and person specification attached to this job advert.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.