Medical Receptionist

NHS; Hyde; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider is seeking a Medical Receptionist in Hyde. As the first point of contact, you will greet patients, answer calls, schedule appointments and manage enquiries with professionalism. Responsibilities include verifying patient information, billing, and supporting medical staff. Essential skills include strong communication, detail orientation, and discretion. This is a part-time, permanent position offering a salary of £12.21 an hour. Join a supportive team dedicated to first-class patient care.

Qualifications

• Customer Service experience is required.
• Experience of working in a GP Practice is desirable.

Responsibilities

• Greet patients and visitors, ensuring a welcoming environment.
• Answer and redirect phone calls, manage patient enquiries.
• Verify and update patient information, process insurance forms.
• Handle patient billing and payment processing.
• Maintain patient confidentiality at all times.
• Support medical staff with administrative tasks as needed.

Skills

Excellent verbal and written communication

Proficiency in medical office software and systems

Strong organisational skills and attention to detail

Ability to handle sensitive information discreetly

Familiarity with medical terminology and insurance processes

Education

GCSE A to C in Maths and English

Tools

EMIS user skills

Microsoft Office

Job description

Job Summary

A Medical Receptionist is the first point of contact for our patients. This role involves greeting patients, answering phone calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. The Medical Receptionist is also responsible for verifying patient information, processing insurance documentation, managing patient records, and assisting with billing tasks. Strong communication skills, attention to detail, the ability to multitask, and most importantly flexibility in a fast‑paced environment are essential for this position. In return they are rewarded with the benefits from working within a great team who support each other and have support from our Reception Manager for those more challenging enquiries.

Key Responsibilities

• Greet patients and visitors, ensuring a welcoming environment
• Answer and redirect phone calls, manage patient enquiries
• Verify and update patient information, process insurance forms
• Handle patient billing and payment processing
• Maintain patient confidentiality at all times
• Support medical staff with administrative tasks as needed

Skills Required

• Excellent verbal and written communication
• Proficiency in medical office software and systems
• Strong organisational skills and attention to detail
• Ability to handle sensitive information discreetly
• Familiarity with medical terminology and insurance processes

About Us

Our patient list size is circa 8,100 with three GP partners, two salaried GPs, and one pharmacist who are strongly supported by our nursing team, admin team, and management team and our reception staff who are managed by the Reception Manager.

We aim to offer a first‑class patient service which involves going beyond basic expectations and focusing on making every patient feel cared for, respected, and informed at each stage of their visit.

Job Location

Clarendon Street, Hyde, Cheshire, SK14 2AH

Pay and Working Details

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Part‑time

Reference Number

A1419-25-0005

Job Responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments
• Use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Receive repeat prescription requests and ensure that they are passed/forwarded to the prescription clerk in order to be ready for collection by the patient within 48 hours
• Hand over completed repeat prescriptions to patients ensuring that their name, address and a signature is collected
• Clear rooms after surgeries
• In the event of an IT system failure, prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
• Advise patients of relevant charges for private (non‑General Medical Services) services, accept payment and issue receipts for same
• Enter patient information on to the computer as required
• Retrieve and re‑file records as required, ensuring strict alphabetical order is adhered to
• Make and serve refreshments, ensure the kitchen is kept clean and tidy
• Switch on all reception computers at the start of the day when first to arrive and make all necessary preparations to receive patients
• When last to leave at the end of the day, ensure that the reception area is tidy and ready for the next day
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Reception Manager
• Promote a good image of the practice at all times
• Read practice procedures and protocols issued and displayed in the staff handbook
• Wear practice uniform at all times when on duty

Person Specification – Essential Qualifications

• GCSE A to C in Maths and English
• Customer Service experience

Person Specification – Desirable

• Experience of working in a GP Practice
• EMIS user skills
• Snomed/read coding
• Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Donneybrook Medical Centre

Clarendon Street, Hyde, Cheshire, SK14 2AH

Website: https://www.donneybrookmedicalcentre.nhs.uk