Medical Receptionist

Supertemps Ltd; Conwy; On-site; Full time

Job summary

A dynamic organisation in Conwy is seeking a Reception and Administration Professional to join their supportive team. This temporary role (2-3 months) offers 30-35 hours per week, with responsibilities including acting as the first point of contact for customers, managing digital queries, and handling appointments. Candidates should have strong reception skills, confident IT abilities (EMIS preferred), and excellent communication skills. A proactive approach is essential for success in this fast-paced environment.

Qualifications

• Strong reception and administration experience, ideally in a busy environment.
• Confident IT skills with ability to pick up systems quickly.
• Excellent communication skills and ability to deal with conflict professionally.
• Proactive, problem-solving mindset that brings positivity to challenges.
• Strong organisational skills with ability to multitask.

Responsibilities

• Act as the first point of contact for customers, providing warm welcome.
• Manage digital triage queries and support patients using online systems.
• Handle enquiries, appointments, orders, and samples efficiently.
• Use EMIS and Microsoft tools daily in this supportive role.
• Work closely with administration team and offer necessary support.
• Maintain calm, solution-focused approach to resolve issues positively.

Skills

Reception and administration experience

Confident IT skills

Excellent communication skills

Problem-solving mindset

Organisational skills

Tools

EMIS

Microsoft Outlook

Microsoft Teams

Microsoft Calendar

Job description

Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? This role offers the opportunity to bring your strong reception and administration skills to a fast‑paced organisation while being part of a supportive and forward‑thinking team.

Responsibilities

• Act as the first point of contact for customers, providing a warm and professional welcome
• Manage digital triage queries and support patients to use new online systems
• Handle enquiries, appointments, orders and samples efficiently and accurately
• Use EMIS or similar clinical software as well as Microsoft Outlook, Teams and Calendar on a daily basis
• Work closely with the administration team and offer support as required
• Maintain a calm, solution‑focused approach and help resolve issues in a positive manner

Qualifications

• Strong reception and administration experience, ideally gained in a busy environment
• Confident IT skills with the ability to pick up systems quickly (EMIS experience highly desirable)
• Excellent communication skills and the ability to deal with conflict calmly and professionally
• A proactive, problem‑solving mindset and the ability to bring positivity to challenging situations
• Strong organisational skills and the ability to multitask

This is a temporary role for 2‑3 months initially with potential to become permanent. The position requires 30–35 hours per week (full days Monday and Friday 8:30‑5:30, with some flexibility, plus one additional full day and one half day), starting at £12.89 per hour, office‑based in Conwy, with a start date early January.

If you are looking for a dynamic role where you can make a genuine impact from day one, we want to hear from you.