Medical Education Support Officer

Cwm Taf Morgannwg University Health Board; Merthyr Tydfil; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional health authority in Wales is seeking a Medical Education Support Officer to facilitate the training journey of undergraduates and postgraduates. The role involves providing administrative support to medical students, communicating effectively across various disciplines, and maintaining confidentiality. Ideal candidates will possess strong communication and organizational skills, and previous experience in educational settings is preferred. This role offers a chance to be part of a dedicated team focused on patient care and education.

Benefits

Career growth opportunities

Access to ongoing learning and development

Flexible work options

Qualifications

• Experience in organizing training events.
• Experience in producing high quality reports.
• Ability to communicate effectively across various disciplines.

Responsibilities

• Support the Medical Education Multi-Disciplinary Team.
• Maintain strict confidentiality at all times.
• Assist in planning and implementing Medical Student timetables.

Skills

Good communication skills

Organizational skills

Excellent verbal and written skills

IT skills

Education

RSA/OCR level III or equivalent

Job description

Go back Cwm Taf Morgannwg University Health Board

Medical Education Support Officer

The closing date is 19 October 2025

As part of the Medical Education Team, the post holder will support the Department in ensuring the effective route of both Undergraduates and Postgraduates through their attachment to the UHB. The post holder will also act as a support for the ongoing teaching and training requirements for all Medical Students, Training Grade Doctors and Senior Medical Staff.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The post holder will act independently within clearly defined occupational policies with work managed rather than supervised, providing a range of administrative support and effectively deliver and prioritise a wide range of duties including some pastoral care duties.

The successful candidate will have a good standard of education, good communication skills both written and oral, and be able to work on their own initiative. Previous relevant experience of working in an education/training environment would be of benefit.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

Promote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.

Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.

Establish and maintain effective communication, whether verbal, written or electronic, with:

Medical Students

Training Grade Doctors

Senior Medical Staff

Faculty members

Clinical Teachers

College Tutors

Medical Education Department team members.

All Directorates, Corporate Departments and General Managers.

Medical Staffing and Human Resources.

Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery.

Maintain the strictest confidentiality at all times.

Assist in the planning and implement of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.

Will use own initiative to make judgements on training course booking arrangements and prioritising the workload.

Be required to contribute to the production, collation and circulation of feedback from Medical Students.

Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.

Have a personal duty of care for any UHB equipment used throughout the course of duty.

Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.

Person Specification

Qualifications and/or Knowledge

• Possess RSA/OCR level III or the equivalent level of knowledge, skill & experience
• Evidence of Continuous Professional Development
• Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.

Experience

• Previous experience in organising training events.
• Experience in producing high quality reports.
• Developing high quality promotional documentation.
• Experience of working in the NHS or of working in an Educational/Training environment.
• Previous experience of taking and transcribing minutes of meetings.
• Using Social Media/Apps etc. appropriately to support communication within the working environment.

Aptitude and Abilities

• Excellent verbal, written and IT skills.
• Excellent organisational skills.
• Convey messages clearly
• Ability to produce reports from databases.
• Ability to communicate with all levels of staff dealing with senior medical staff.
• Have an appreciation of budget and financial systems.
• Ability to work effectively on own initiative and as part of a wider team.
• Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board