Medical Education Centre Receptionist Apprentice

NHS; Wales; On-site; GBP 25,000; Full time

Job summary

A regional health service provider seeks an apprentice for the Medical Education team at the Princess of Wales Hospital. The role involves supporting front-of-house services and ensuring excellent visitor experiences. Responsibilities include booking management, visitor assistance, and AV setup. Applicants must be IT literate, have good communication skills, and aim for a Vocational Level 2 qualification post training. Full-time position offers progression and supportive environment in Bridgend, Wales.

Benefits

Leading pension

Generous leave

Flexible work

Qualifications

• Will undertake up to a 16‑month training programme with an aim to attain a Vocational Level 2 qualification.
• Reception duties / office experience required.
• Experience of NHS or university is desirable.

Responsibilities

• Be the first point of contact in the MPEC for internal and external visitors.
• Provide cover for front‑of‑house services.
• Assist with AV and computer equipment.

Skills

Excellent organisational skills

Good written and presentation skills

Communication skills

IT literate

Education

Vocational Level 2 qualification

Good level of general education (O level/GCSE)

Educated to 'A' level standard or equivalent

Tools

AV equipment

Job description

Job summary

Applications are invited for this vacancy in the Clinical Education Department, and located in the Multi -Professional Education Centre (MPEC) in the Princess of Wales Hospital.

The post holder will be required to undertake up to a 16‑month training programme upon commencement of this Apprenticeship, with an aim to attain a Vocational Level 2 qualification.

Completion of the qualification is a requirement of the contract of employment.

During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions.

Months 1‑6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater) and Months 7‑18 will be paid at 75% of the top of Band 2 pay scale.

Upon successful attainment of the qualification, even if sooner than the 16 month allocated timeframe, the post holder will automatically move to the Band 2 as they will then meet the full KSF outline of this role, and be expected to undertake all duties within this Job Description.

Main duties of the job

As part of the Medical Education function, the post holder will form part of an integrated team to contribute towards facilitating the provision and promotion of a quality service in Medical Education in the locality, in accordance with All‑Wales standards.

Adhering to the standard operating procedures in place, the post holder will be an active participant in responding and planning for change and development. A degree of initiative will need to be used when working unsupervised.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: o We listen, learn, and improve, o We treat everyone with respect, o We work together as one team.

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

• Be the first point of contact in the MPEC for internal and external visitors.
• Provide cover for front‑of‑house services by meeting and greeting visitors, liaising with organisers/speakers and attendees to maintain an efficient and professional impression of the University Health Board as well as dealing with customers calmly, politely and tactfully.
• Have responsibility to problem‑solve conflicting booking difficulties, negotiating alterations with tact and diplomacy using own initiative to carry out changes to bookings, ensuring that appropriate procedures are followed regarding cancellation, change of venue and confirmation of booking. However, where conflicting situations arise with multiple users, analyse the requirements using negotiation and persuasive skills to ensure that a compromise is reached in order to meet the needs of users and make best use of resources available. If problems arise the Medical Education Manager/ Senior Administrators are available to provide support and advice when needed.
• Will answer telephones, e‑mails, dealing with customer queries and difficulties and providing face‑to‑face advice calmly, politely, tactfully and in a friendly and efficient manner.
• Ensure that requirements of the visitor are accurately entered into the computerised room booking system.
• Ensure that visitor needs are met and that visitors are informed of appropriate charges for using the Education Centre facilities.
• Prepare rooms for meetings, updating notice boards as and when necessary and e‑notice boards daily and always with the days events, move furniture and equipment to a required layout and replace after meetings, ensuring that all equipment is re‑ha‑used and whiteboards are cleaned.
• Have occasional dealings with volunteer patients which are required to attend study days and teaching sessions in the Centre and assisting in meeting the mobility and other specific needs of visitors.
• Assist with the provision of visual aids using the facilities available in the department i.e. photocopying overhead transparencies, demonstrating AV systems and helping users set up AV and computer equipment loading presentations onto the computer etc. and providing registers if required.

Welsh Skills Desirable

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn’t fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

• Qualifications and/or Knowledge – Essential
  • Will be required to undertake up to a 16‑month training programme upon commencement of this Apprenticeship, with an aim to attain a Vocational Level 2 qualification
  • Fully Qualified Vocational Level 2 or demonstrable equivalent experience, skills and knowledge
  • Fully Qualified – Good level of general education (to ‘O’ level/GCSE standard or equivalent)
  • Good written and presentation skills
  • IT literate
• Qualifications and/or Knowledge – Desirable
  • Educated to ‘A’ level standard or equivalent
  • Experience of AV equipment
• Experience – Essential
  • Reception duties / office experience
• Experience – Desirable
  • NHS or university experience
  • Experience of Medical Education
• Aptitude and Abilities – Essential
  • Excellent organisational skills
  • Able to demonstrate communication skills
• Aptitude and Abilities – Desirable
  • oAbility to respond to and plan for change and development
  • Welsh Language Speaking/Listening Skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Details

Date posted: 24 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,833 a year per annum (Annex 21)

Contract: Permanent

Working pattern: Full‑time

Reference number: 110‑AC356‑1225

Job locations: Princess of Wales Hospital, Bridgend; Coity Road; Bridgend; CF31 1RQ

Employer details

Employer name: Cwm Taf Morgannwg University Health Board

Address: Princess of Wales Hospital, Bridgend; Coity Road; Bridgend; CF31 1RQ

Employer's website: https://joinctm.wales/