Medical Education Centre Receptionist

Cwm Taf Morgannwg University Health Board; Bridgend; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare organization in Bridgend is seeking a Medical Education Centre Receptionist. The role involves being the first point of contact for visitors, managing bookings, and providing customer support. Candidates are preferred to have basic Welsh speaking skills and will undergo a 16-month training program to attain a Vocational Level 2 qualification. This role offers a supportive environment with opportunities for career growth and development.

Benefits

Generous leave

Flexible working

Pension scheme

Ongoing learning and development

Qualifications

• Basic Welsh speaking and listening skills at Level 3 (CEFR B2) are desirable.
• Experience in customer service or a reception role is an advantage.

Responsibilities

• Be the first point of contact in the Medical Education Centre for visitors.
• Prepare rooms for meetings and ensure all equipment is ready.
• Provide customer support via phone, email, and face-to-face interactions.

Skills

Welsh skills

Education

Vocational Level 2 qualification

Job description

As part of the Medical Education function, the post holder will form part of an integrated team to contribute towards facilitating the provision and promotion of a quality service in Medical Education in the locality, in accordance with All-Wales standards.

Adhering to the standard operating procedures in place, the post holder will be an active participant in responding and planning for change and development. A degree of initiative will need to be used when working unsupervised.

The Medical Education Centre Receptionist will:

Responsibilities

• Be the first point of contact in the MPEC for internal and external visitors.
• Provide cover for front‑of‑house services by meeting and greeting visitors, liaising with organisers/speakers and attendees to maintain an efficient and professional impression of the University Health Board as well as dealing with customers calmly, politely and tactfully.
• Have responsibility to problem‑solve conflicting booking difficulties, negotiating alterations with tact and diplomacy using own initiative to carry out changes to bookings, ensuring that appropriate procedures are followed regarding cancellation, change of venue and confirmation of booking. Where conflicting situations arise with multiple users, analyse the requirements using negotiation and persuasive skills to ensure that a compromise is reached in order to meet the needs of users and make best use of resources available. If problems arise the Medical Education Manager or Senior Administrators are available to provide support and advice when needed.
• Answer telephones and e‑mails, dealing with customer queries and difficulties and providing face‑to‑face advice calmly, politely, tactfully and in a friendly and efficient manner.
• Ensure that the requirements of the visitor are accurately entered into the computerised room booking system.
• Ensure that visitor needs are met and that visitors are informed of appropriate charges for using the Education Centre facilities.
• Prepare rooms for meetings, update notice boards as and when necessary and e‑notice boards daily and always with the day's events, move furniture and equipment to a required layout and replace after meetings, ensuring that all equipment is re‑haued and whiteboards are cleaned.
• Have occasional dealings with volunteer patients required to attend study days and teaching sessions in the Centre and assist in meeting the mobility and other specific needs of visitors.
• Assist with the provision of visual aids using the facilities available in the department – photocopying overhead transparencies, demonstrating AV systems and helping users set up AV and computer equipment, loading presentations onto the computer etc. and providing registers if required.

Qualifications

Welsh skills desirable. This post is advertised as Welsh desirable. Whilst the candidate does not need to have skills in Welsh, we will consider it an advantage when short‑listing and selecting candidates. This isn’t ‘fluency’, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Equal Opportunities

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

Training and Employment Conditions

The post holder will be required to undertake up to a 16‑month training programme upon commencement of this Apprenticeship, with an aim to attain a Vocational Level 2 qualification. Completion of the qualification is a requirement of the contract of employment. During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions.

• Months 1 ‑ 6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater).
• Months 7 ‑ 18 will be paid at 75% of the top of Band 2 pay scale.

About the Organisation

Located in the heart of South Wales, the Cwm Taf Morgannwg University Health Board serves a large population across a diverse and beautiful region. With nearly 13 500 staff, it is one of Wales's largest employers. The board operates three district general hospitals, several community hospitals, primary and community care facilities. CTM’s location offers access to Cardiff’s vibrant city life and the natural beauty of the Brecon Beacons and the Ogmore coast. Our strategy, “CTM 2030 – Our Health, Our Future”, focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

1. We listen, learn, and improve.
2. We treat everyone with respect.
3. We work together as one team.

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.