Medical Administrator Apprentice (£7.55 - £10.00/hour) (Apprenticeship)

GetMyFirstJob Ltd; Manchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

A healthcare practice in Manchester is seeking an Administrative Assistant responsible for a variety of tasks including secretarial support, patient reception management, and processing appointment and prescription requests. Candidates must have at least 5 GCSEs at grade 4/C or above. The role offers NHS benefits including an NHS pension and discounts, as well as the opportunity to transition into a full-time position upon successful completion of an apprenticeship.

Benefits

NHS Pension

NHS discounts

Free parking

Qualifications

• Excellent IT skills including knowledge of MS Office
• Ability to communicate effectively with patients and team members
• Organisation and time management skills

Responsibilities

• Undertake administrative duties to support the practice
• Provide secretarial and clerical support to clinical staff
• Manage the practice appointments system effectively
• Process appointment requests and repeat prescription requests
• Maintain a tidy reception area and handle patient inquiries

Skills

Excellent IT skills – knowledge of MS Office

Good general office procedures

Good numeracy skills

Ability to prioritise and manage a workload

Well organised with good time management

Education

5 GCSEs, including English and maths at grade 4/C or above

Job description

The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

Main Duties

• Have a thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.
• Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
• Use judgment and communication skills to manage patients with no prior appointment who need urgent consultation in a logical and non-disruptive manner.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts.
• Receiving patients and consulting with members of practice team, maintaining and monitoring the practice appointments system.
• Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
• Deal with visit requests as per Practice protocol.
• Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email).
• Hand over completed repeat prescriptions to patients and check names and addresses.
• Process patients' change of address via computer data entry.
• Computer data entry, allocation and collation; processing and recording information in accordance with procedures.
• Receive and make telephone calls as required (internal and external). Divert calls and take messages, ensuring accuracy and prompt delivery.
• Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Company Benefits

• NHS Pension
• NHS discounts
• Free parking

Training

Business Administrator Level 3 apprenticeship standard with Medical Pathways.

Qualifications required

• 5 GCSEs, including English and maths at grade 4/C or above.

Skills required

• Excellent IT skills – knowledge of MS Office.
• Good general office procedures.
• Good numeracy skills.
• Ability to prioritise and manage a workload.
• Well organised with good time management.

Prospects

Upon completion of the apprenticeship, there will be an opportunity to join the team in a Full time position.

Qualification / Standard

• ST0070 Business administrator
• Duration: 16 months