Medical Administrator

Cuckoo Lane Practice; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in London seeks a proactive part-time GP administrator to join their dynamic team. The role involves supporting administration, managing patient inquiries, and ensuring the smooth operation of the practice. Ideal candidates will have a GCSE in English and Maths, preferably with experience in a GP surgery. This role requires efficient handling of documents, maintaining confidentiality, and proficiency in IT systems. A friendly working environment and dedication to continuous improvement are core values of the practice.

Qualifications

• Experience in a GP surgery is preferable.
• Ability to maintain confidentiality in practice.
• Good working knowledge of computer systems.

Responsibilities

• Support the practice team with administration and IT.
• Manage patient inquiries and appointments.
• Handle incoming electrical documents daily.
• Ensure a tidy reception and waiting area.

Skills

Proactive approach

IT administration skills

Communication skills

Education

GCSE grade A to C in English and Maths

Tools

Windows programs (Outlook, Word)

Job description

Cuckoo Lane Practice is looking for a proactive, preferably experienced part time GP administrator (or similar experience) to join our friendly dynamic team to help with our expanding list size.

Main duties of the job

To support the practice team with administration and IT to ensure practice maintains ethos of continuous improvement.

About us

Cuckoo Lane Practice is nurse led practice. We are an Alternative Provider of Medical Services, serving the W7 area of London. We work as a multidisciplinary team; the core of our highly skilled team being our Nurse Practitioners who cover most of our appointments and daily duties.

Job responsibilities

1. Action tasks of incoming electrical Documents daily
2. Receive and route patients on arrival.
3. Answer the telephone and deal with, re‑direct, enquiries and explain practice procedure.
4. Make appointments according to practice protocols.
5. Accept telephone, verbal and written messages for all members of the practice and attached primary health care team and deal with them according to current procedure.
6. Deal with requests for repeat prescriptions only when regular staff on holidays if required.
7. Under the clinician's supervision, give results of tests to patients.
8. Registration of new patients/new patient health checks as per practice protocol only when regular staff on holidays.
9. Filing as requested and according to procedures.
10. Maintain a good working knowledge of the computer system.
11. Maintain a good working knowledge of windows programs e.g., Outlook, Word etc.
12. Open mail and distribute according to current procedures.
13. Ensure pathology specimens are ready for collection.
14. Check stationary stock levels and request when required.
15. Photocopy fax and scan documents daily, sooner if urgent.
16. Book transport and interpreters as required.
17. Attend meetings and training sessions.
18. Maintain a tidy reception and waiting area.
19. Switch over telephone to answering service at the appropriate times.
20. Clearly pass on information regarding unsolved problems for the next reception shift.
21. Such other reasonable duties required by the team according to practice protocols.
22. Strictly adhere to confidentiality policies set out by the practice.
23. Use allocated admin time efficiently to write referral letters etc. according to tasks.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working in GP surgery is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.