Medical Administrator

Islet Systems; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider is seeking a highly organised Medical Administrator to support clinical staff and manage patient records in Exeter. The role involves scheduling patient appointments, maintaining accurate records, and acting as a key contact for patients. Ideal candidates will have strong communication skills and relevant qualifications, particularly in business administration. This permanent, full-time position offers a salary between £24,937 and £26,598, with opportunities for flexible working.

Qualifications

• Experience working in an administrative or secretarial team is essential.
• Ability to take accurate meetings minutes is required.
• Previous NHS experience in a healthcare administrative setting is advantageous.

Responsibilities

• Provide administrative support to clinical teams.
• Schedule patient appointments and maintain records.
• Act as first contact for patient enquiries.

Skills

Organisational skills

Excellent communication

Team collaboration

Numeracy skills

Education

Business Administration Level 3 / T Level qualification

GCSE English or equivalent

Tools

Audio transcription

Job description

Job Summary

We are looking for a highly organised and motivated Medical Administrator to join our team. In this vital role, you will provide administrative support to clinical staff, manage patient records, schedule appointments, and act as a key point of contact for patients and professionals. If you have excellent communication skills, attention to detail, and a passion for supporting healthcare services, wed love to hear from you.

Main duties of the job

• Provide comprehensive administrative support to clinical teams, including typing letters, reports, and clinical documentation.
• Schedule and manage patient appointments.
• Maintain accurate and up-to-date patient records in line with data protection and confidentiality policies.
• Act as a first point of contact for patient and external enquiries, handling telephone calls, emails, and correspondence professionally and sensitively.
• Support the coordination of meetings, including preparing agendas, taking minutes, and circulating documentation as required.
• Liaise with internal departments and external agencies to facilitate smooth communication and service delivery.
• Support data collection, reporting, and audits to ensure compliance with service standards and targets.

About Us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery.

We are committed to developing a culture of co‑production, involving patients, families & carers in everything we do.

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust’s core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Details

Date posted: 28 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year

Contract: Permanent

Working pattern: Full‑time, Flexible working

Reference number: C9369-25-0889

Job locations: The West of England Specialist Gender Identity Clinic, The Laurels, 11 - 15 Dix's Field, Exeter, Devon, EX1 1QA

Qualifications

Essential

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

Essential

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Experience of working as part of a team.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.
• Experience of general office routine and filing systems.
• Previous NHS experience of working in a Healthcare or Social Care administrative setting.
• Experience of Audio transcription.

Desirable

• Previous experience in a Medical Secretarial role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Devon Partnership NHS Trust

The West of England Specialist Gender Identity Clinic, The Laurels, 11 - 15 Dix's Field, Exeter, Devon, EX1 1QA

Employer’s website: https://www.dpt.nhs.uk/