Material Sales Coordinator

Trotec Laser; Greater London; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading technology company in Greater London seeks a Material Sales Co-Ordinator to manage client relations and support the Materials Division. The role involves order processing, creating quotations, and ensuring an excellent customer service experience. Strong communication and IT skills are essential, as is a methodical approach to tasks. You'll also collaborate with different teams and nurture sales growth through existing leads. A full-time, permanent position with competitive salary and benefits is offered.

Benefits

Comprehensive training and onboarding

33 days holiday including bank holidays

Uniform provided

Qualifications

• Experience in customer service and sales is beneficial.
• Ability to communicate with various business customers.
• Methodical approach towards tasks and problem resolution.

Responsibilities

• Manage territory and support department development projects.
• Liaise with clients and process orders efficiently.
• Work with Machine Sales and CRM tools to grow sales.

Skills

Customer service skills

Strong IT skills

Clear communication

Organised and self-motivated

Tools

SAP

CRM systems

Job description

Job Title :

Material Sales Co-Ordinator

Location :

Office / Showroom based in Boldon, Tyne & Wear

Salary :

24,000 - £26,000 per annum DOE plus monthly bonus

Job Type :

Full Time, Permanent

Working Hours :

Mon-Fri 9am-5pm (37.5 hours per week)

About us

Trotec develops, manufactures and markets laser systems for marking, cutting and engraving and is a leading supplier of engraving materials. Trotec sets the standards in flat bed laser technology, servicing customers in more than 90 countries and has more than 600 employees worldwide. We are the recognised technological leader in the international market for laser cutting machines, laser engravers and laserable material.

About the role

The role is office based, working in close support of the Materials Division Manager, you will have responsibility to manage a defined geographical territory and support the implementation of department development projects. For your defined territory you will liaise with clients, building relationships, process orders and ensuring their fulfilment, encouraging customer onboarding of Webshop, handling direct enquiries and queries by telephone & email.

Duties include, but are not limited to, proactive client contact, creating quotations, price negotiation, sending samples, processing orders, project support and department administration whilst ensuring our clients receive the very best customer experience.

You will be working in partnership with our Machine Sales and CRM tools, to nurture and expand regional business from referrals, leads and trade events with a view to growing sales in your geographical area.

About you

You are organised, believe in delivering great customer service and value working as part of a team. You are a logical thinker, with good IT skills, and possess excellent telephone and email manners. You are comfortable with directly contacting customers to pursue cold / warm leads, working to targets and demonstrated experience of this will be beneficial.

The ability to demonstrate contribution to implementing or delivering internal or external improvement projects would also be an advantage but is not essential.

Experience & Knowledge

• Ability to communicate confidently at all levels with different types of business customer
• Well organised with a methodical approach and the ability to resolve issues using initiative
• Good IT / technology skills through business experience or personal interest
• Experience of working with SAP and CRM systems preferred, however training and support will be given
• You must be a team player as well as be comfortable working on your own area

Abilities & Skills

• High level of customer service skills
• Strong IT skills
• Clear and confident communicator
• Good work ethic, organised and self‑motivated
• Confident ability to make & receive phone calls when required
• Confident decision maker when empowered

What Trotec has to offer

• A modern, fun and friendly working environment
• A good work‑life balance
• A dynamic business environment
• Variety in the role
• Comprehensive training and on‑boarding process
• Permanent position within a multinational technology business
• 33 days holiday (inc bank holidays)
• Holiday purchase & salary sacrifice pension schemes
• Uniform provided
• Office based in Boldon, Tyne & Wear with free parking

APPLY

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Material Sales Coordinator, may also be considered for this role.