Matchday SIA Hospitality Officer (VIP Areas)

Ashton Gate; Bristol; On-site; GBP 80,000 - 100,000; Part time

Job summary

A premier venue in the Southwest is seeking SIA professionals to join the team at Ashton Gate Stadium. The role involves delivering warm, professional service to VIP guests during major events. Ideal candidates will have strong customer service skills, a professional appearance, and a Door Supervisor SIA licence. Flexible shifts and competitive pay are part of the offer. This is an excellent opportunity for those looking to work in high-profile events.

Benefits

Competitive pay

Flexible shifts

Opportunity to work in high-profile events

Full training and induction provided

Qualifications

• Polished appearance required, suit attire mandatory.
• Available for match days, including evenings and weekends.

Responsibilities

• Deliver a warm, professional welcome to VIP guests.
• Uphold stadium safety and security protocols.
• Handle guest inquiries and resolve minor issues.

Skills

Excellent interpersonal and communication skills

Strong customer service background

Ability to remain calm under pressure

Education

Door Supervisor SIA licence

Job description

Location: Ashton Gate Stadium, Bristol

Contract Type: Casual / Zero Hours

Pay: £15.27 per hour (plus 12.07% Casual Holiday Pay)

Job Summary

Join our team at Ashton Gate Stadium, the premier venue in the Southwest. We’re proud to host up to 27,000 fans for Bristol City and Bristol Bears games, along with major concerts and community events. We’re creating 650 new jobs in the region and are seeking polished, confident, and people‑focused SIA professionals to deliver VIP guest experiences in our exclusive hospitality suites and executive areas.

This role is ideal for those with strong customer service skills, a professional appearance, and a calm, composed manner under pressure.

Key Responsibilities

• Deliver a warm, professional welcome to VIP guests and corporate clients.
• Maintain a high standard of presentation in hospitality lounges and private suites.
• Check access credentials and guide guests with courtesy and confidence.
• Uphold stadium safety and security protocols in a discreet, professional way.
• Handle guest inquiries and resolve minor issues calmly and effectively.
• Support emergency evacuation procedures when necessary.

Requirements

• Door Supervisor SIA licence.
• Excellent interpersonal and communication skills.
• Immaculate personal presentation (suit attire required).
• Strong customer service background (hospitality or event experience ideal).
• Ability to remain calm and courteous under pressure.
• Available for match days, including evenings and weekends.

Perks

• Competitive pay
• Flexible shifts
• Opportunity to work in high‑profile events
• Full training and induction provided

Safeguarding & Equality Commitment (included In Both Roles)

We are committed to safeguarding children, young people, and vulnerable adults. We value equality, diversity, and inclusion, and we maintain a zero‑tolerance policy toward discrimination and harassment. Our recruitment practices are fair and inclusive for all.