MAT Cover - SARC Patient Crisis Worker - 36 Hours - Sussex

Mountain Healthcare; Crawley; Hybrid; GBP 27,000; Part time

Job summary

A leading clinical healthcare provider in the UK is seeking a Patient Crisis Worker for a Maternity Leave Cover role. This position involves directly supporting victims of sexual assault at a Sexual Assault Referral Centre (SARC) by providing information and coordinating their journey through the forensic examination process. The successful candidate will have at least 3 years of relevant experience, excellent IT skills, and a strong understanding of confidentiality. The role includes working 36 hours a week with a shift pattern of three 12-hour shifts from 8 PM to 8 AM.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistance Programme

Funding for higher education courses after one years’ service

Qualifications

• 3+ years of post-qualification experience in relevant field.
• Experience with customer support or healthcare environments.
• Understanding of confidentiality practices.

Responsibilities

• Provide telephone information and support to patients.
• Manage administration and coordination of patient visits.
• Assist patients during forensic examinations.

Skills

Good IT skills

3+ years post qualification experience

Experience working in a supportive or customer focused environment

Knowledge and understanding confidentiality

Experience completing administrative duties

Female applicants only due to the nature of the role

A UK driving license and access to a vehicle

Advanced DBS and level 2 Police vetting

Job description

About the Role

This is a Maternity Leave Cover role with possibility to be made permanent

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location

Sussex SARC, and additional locations through the South East

Salary

£26,883.38 per annum based on FTE 40 hours per week

Part Time

36 hours per week

Shift Pattern

3 x 12 hour shifts

8 pm to 8am Monday to Friday

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Key Responsibilities

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure. The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient‑centered approach, while maintaining high standards through Anti‑Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero‑hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

These activities include :

• Training and competency assessing new SPCW in forensic cleaning.
• Book in forensic consumables ensuring acceptance testing and inventory management is complete.
• Assist with DNA Environmental Monitoring where applicable
• Auditing anti-contamination processes
• Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow‑ups calls, regular check‑ins, and coordinating onward referrals, such as housing support, as part of a six‑week patient case management program.

The SPCW will offer sensitive and non‑judgmental support, empowering service users to regain control, rebuild their self‑esteem, and progress positively in their recovery journey.

Essential Skills

• Good IT skills.
• 3+ years post qualification experience.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

About Company

Founded by passionate clinicians on a mission to provide expert patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long‑term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal / Adoption Pay after 1 year's service
• Well‑being programme
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service / Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service