Master Diagnostic Support Technician

Thorn Baker Recruitment Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Master Diagnostic Support Technician in Heanor to provide professional remote technical support to trade garages. The role involves diagnosing complex vehicle faults and collaborating with engineering teams. Candidates must have over 5 years in the automotive industry and a solid understanding of vehicle electronics. The position offers a competitive salary, team-oriented environment, and excellent career progression opportunities.

Benefits

£40,000 - £45,000 per annum

32 days holiday per year

Access to a fully equipped company gym

Free uniform and PPE

Free takeaway meal every Friday

Qualifications

• 5+ years of experience in the automotive industry.
• Comfortable in a phone-based, team-oriented environment.
• Excellent understanding of vehicle electronics and fault-finding.

Responsibilities

• Provide professional remote technical support to trade garages.
• Diagnose complex vehicle faults using structured questioning.
• Collaborate with internal technical departments to resolve issues.

Skills

Problem-solving skills

Technical understanding of vehicle electronics

Communication skills

Job description

Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire.

About the role:

You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently

Highlights and Benefits:

• £40,000 - £45,000 per annum
• Monday - Friday 9:00am – 17:30pm
• 32 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Free uniform and PPE
• Excellent long-term career progression within a growing technical support division.
• Free takeaway meal every Friday

Key Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
• Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
• Collaborate with internal technical departments to resolve customer issues efficiently.
• Maintain accurate records of support cases and technical findings.

Essential

• Master Technician / Diagnostic Technician
• Technical Support Specialist / Technical Helpline Advisor
• 5+ Years of experience in the automotive industry
• Comfortable working in a phone-based, team-oriented technical environment
• Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

Click APPLY NOW and submit a copy of your CV for review