Marketing Operations Manager / Digital Operations Manager

ADLIB; West of England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A professional services firm based in the West of England is seeking a Marketing Operations Manager to enhance marketing performance and streamline processes. The ideal candidate will have experience in marketing operations and a strong understanding of marketing technology, CRM systems, and data strategy. This role offers a competitive salary of £50k–£55k with additional benefits, including flexible working options and personal development opportunities.

Benefits

5% employer pension contribution

Enhanced maternity, paternity, and adoption pay

Health and well-being benefits

Flexible working options

Excellent personal development opportunities

Qualifications

• Experience in a marketing operations role within a fast-paced environment.
• Strong understanding of marketing technology, CRM systems and data strategy.
• Excellent stakeholder management and presentation skills.

Responsibilities

• Lead operational excellence across the marketing team.
• Develop dashboards and reporting tools.
• Coordinate lead generation follow-ups and manage the marketing activity calendar.

Skills

Marketing operations experience

Understanding of marketing technology

Hands-on experience with reporting tools

Stakeholder management

Project management capabilities

Experience with AI tools

Tools

Power BI

Looker Studio

CRM systems

Job description

What you’ll be doing

We’re working with a professional services firm to find a strategic and hands-on Marketing Operations Manager / Digital Operations Manager. This newly created role sits at the heart of a growing marketing function, focused on improving performance, streamlining processes and enabling smarter ways of working. You’ll be a key player in shaping how marketing operates across the business.

• As Marketing Operations Manager, you’ll lead the charge on operational excellence across the marketing team. You’ll manage reporting, data strategy, and campaign performance tracking, helping the team make better decisions and deliver more impact.
• You’ll develop dashboards and reporting tools using platforms like Power BI and Looker Studio, working closely with IT and transformation teams. You’ll also coordinate lead generation follow-ups, manage the marketing activity calendar, and ensure resources are allocated effectively.
• CRM and data utilisation will be a big part of your remit. You’ll work with internal stakeholders to optimise contact data, support CRM evolution, and ensure marketing planning is underpinned by clean, compliant data.
• You’ll also play a key role in Martech strategy, identifying opportunities to improve quality, automate processes and adopt new tools (including AI). Budget management, process design, and team capability tracking will also fall under your remit.

What experience you’ll need to apply

• Experience in a marketing operations role within a fast-paced environment.
• Strong understanding of marketing technology, CRM systems and data strategy.
• Hands-on experience with reporting tools like Power BI or Looker Studio is highly desirable. You\'ll been able to lean on the IT team for support, but ideally you\'ll have hands on experience too.
• Excellent stakeholder management and presentation skills.
• Highly organised with strong project management capabilities.
• Comfortable working with cross-functional teams including IT, Finance and Transformation.
• Experience with AI tools and automation is a plus.
• Professional services experience is helpful but not essential.

What you’ll get in return for your experience

• This Marketing Operations Manager role offers a salary in the region of £50k–£55k depending on experience plus a bonus of 3-5%. There is possible flex for right candidate.
• 5% employer pension contribution.
• Enhanced maternity, paternity and adoption pay.
• Health and well-beingbenefits and support.
• Amazing offices.
• Excellent personal development and progression opportunities.
• You’ll also benefit from flexible working options (60% in the office, 40% working from home - doesn\'t need to be the same each week), a supportive team culture where flexibility around caring responsibilities is a given.
• The business is investing heavily in marketing and technology, giving you the tools and autonomy to make a real impact.
• You’ll be joining a team that values innovation, collaboration and continuous improvement—where your ideas and expertise will be welcomed and acted on.

What’s next?

If this sounds like the kind of challenge you’re looking for, please apply via the button below.