Marketing & Customer Experience Assistant

The Black Farmer; Berry's Green; On-site; GBP 30,000 - 35,000; Full time

Job summary

A unique food brand in London is seeking a Marketing & Customer Experience Assistant to join their dynamic team. This role includes creating social media content, managing customer inquiries, and supporting event coordination. Ideal candidates will have 1-2 years of experience in marketing or relevant internships and possess strong communication skills. Flexible working hours required.

Qualifications

• 1-2 years in a marketing or customer-facing role, or a recent graduate with relevant internship experience.
• Strong interest in social media and content creation.
• A confident communicator comfortable in person and on the phone.
• A can-do attitude and passion for customer service.
• Flexible to work occasional evenings and weekends.
• Eager to learn about AI tools.

Responsibilities

• Create and schedule engaging content for social media.
• Manage customer inquiries ensuring a delightful experience.
• Support coordination of event bookings for farmshops.
• Help keep the website updated with fresh content.
• Contribute fresh ideas to grow the brand.

Skills

Social media engagement

Content creation

Customer service

Communication skills

Organizational skills

Education

1-2 years in marketing or relevant internship

Job description

Overview

Marketing & Customer Experience Assistant – The Black Farmer

Location: Television Centre, White City, London

Salary: £30,000 - £35,000 | Some weekend and evening work required.

Ready to kickstart your career at the heart of one of Britain’s most distinctive food brands? The Black Farmer is looking for a proactive and creative Marketing & Customer Experience Assistant to join our small, dynamic team. This is a fantastic opportunity for someone eager to learn and grow, bringing our unique brand to life online and in-store.

This role is a brilliant stepping stone, offering hands-on experience in a fast-paced entrepreneurial environment. You'll play a vital role in connecting with our community, building your skills across marketing and customer relations from day one.

What You'll Be Doing

• Content & Communications: Creating and scheduling engaging content for our social media channels and help write our weekly customer newsletters.
• Digital Support: Help keep our website up-to-date with fresh content and product news and support our senior team with online marketing tasks.
• Customer Service: Be the first point of contact for our customers, managing inbound inquiries (email, phone, in-person) and ensuring every interaction is a delightful, on-brand experience.
• Event Co-ordination: Support the co-ordination of event bookings for our popular farmshops in White City and Brixton.
• Creative Input: Contribute fresh ideas and help us explore new ways to grow The Black Farmer brand.

What We're Looking For

• Experience: 1-2 years in a marketing or customer-facing role, or a recent graduate with relevant internship experience.
• Skills: Strong interest in social media, content creation, and a basic understanding of marketing principles.
• Communication: A confident, sociable communicator who is comfortable on the phone and face-to-face.
• Mindset: A can-do attitude with a passion for outstanding customer service. You're organized, creative, and keen to learn.
• Flexibility: Flexible and happy to work occasional evenings and weekends.
• AI-Curiosity: Eager to learn about and apply AI tools to boost productivity.

Why Join Us?

You'll be part of a small, entrepreneurial team where you'll get unparalleled access to senior leadership and see the direct impact of your work. Based at our flagship farmshop in the iconic Television Centre, you’ll gain broad, practical experience and mentorship that will fast-track your career.

How to Apply

Ready to start your journey with us? Please send your CV and a brief cover note outlining why you’re the perfect fit for this role.