Market Stall Manager

Arabica Bar & Kitchen; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A renowned food stall in Borough Market is seeking a Market Supervisor to lead operations and ensure the highest standards of product quality, hygiene, and customer experience. The ideal candidate will have 1-2 years of supervisory experience in food service, a passion for Middle Eastern cuisine, and a track record in training and motivating teams. Arabica offers competitive pay, performance bonuses, and generous staff meals. Join a vibrant team dedicated to delivering exceptional food experiences in London's premier food market.

Benefits

Competitive salary package

Performance bonuses

Career development opportunities

Generous staff meals

Qualifications

• 1-2 years of supervisory experience in food service.
• Passion for Middle Eastern cuisine.
• Ability to manage shifts in high-pressure environments.

Responsibilities

• Lead daily operations and manage shifts at the stall.
• Ensure product quality and hygiene standards.
• Engage with customers and handle feedback gracefully.

Skills

Leadership

Customer engagement

Food safety knowledge

Team motivation

Operational excellence

Education

Level 2 Food Safety and Hygiene certificate

Job description

Arabica is seeking a dynamic, hands‑on Market Supervisor to be the operational heartbeat of our renowned stall at Borough Market. We are celebrated for bringing authentic, high‑quality Levant cuisine—especially our signature shawarma—to London.

The Supervisor is a pivotal leader who ensures the consistent execution of the Arabica standard: exceptional product quality, flawless hygiene, and an energetic, authentic customer experience in the heart of London’s finest food market. This is a role for a natural leader with a passion for Middle Eastern flavour and operational excellence.

Key Responsibilities

1. Operational Excellence & Shift Command

• Leading the Line: Take full command of daily market shifts, orchestrating the seamless setup, rapid service, and meticulous close‑down of the stall operation.

• Team Leadership: Supervise, energise, and motivate the Market Assistants. Efficiently delegate roles—from the till to the carving station—to maintain high throughput during peak market rushes.

• Training & Mentorship: Coach the team in the distinct Arabica service style, ensuring every interaction is warm, efficient, and professional. Train staff on the precise art of shawarma preparation and assembly.

• Flow Management: Proactively manage queueing systems and customer flow to maximise sales and minimise wait times, reflecting the efficiency expected in a premium market environment.

2. Quality Guardianship & Product Authenticity

• The Shawarma Standard: Ensure the consistent, perfect preparation of our flagship shawarma. Monitor meat quality, cooking temperature, seasoning, and carving technique to meet Arabica’s exacting standards.

• Ingredient Integrity: Oversee the proper handling, rotation, and storage of our fresh, high‑quality ingredients, from house‑made pickles to bespoke spice blends, adhering to FIFO principles.

• Visual Appeal: Maintain the stunning, clean presentation of the stall and all food displays, reflecting the sophisticated aesthetic of the Arabica brand.

3. Compliance, Cash & Customer Connection

• Hygiene Focus: Maintain uncompromising standards of food safety and hygiene (HACCP), ensuring the stall is always ready for inspection and consistently working towards a top‑tier hygiene rating.

• Financial Oversight: Accurately manage the till operation, processing transactions, managing floats, and completing precise end‑of‑day sales reconciliation.

• Ambassadorship: Act as a vibrant Arabica ambassador, engaging with Borough Market customers, sharing the story of our food, and expertly handling immediate customer feedback with grace.

Skills and Qualifications

The Ideal Candidate

• Experience: 1-2 years of proven supervisory or senior team leader experience in a premium, fast‑paced food service, street food, or quality casual dining environment.

• Passion for the Levant: A genuine appreciation for Middle Eastern cuisine and a commitment to serving food of authentic, exceptional quality.

• Shift Mastery: Demonstrated ability to lead and motivate a small team under intense pressure in a high‑volume setting.

• Certification: Current Level 2 Food Safety and Hygiene certificate is essential.

• Flexibility: Must be reliable, highly punctual, and fully available for the required market hours, including key trading days (Fridays/Saturdays).

Arabica Offers

• A competitive salary package and opportunity for performance bonuses.

• The chance to lead operations for an acclaimed brand in London's premier food market.

• Intensive training and career development opportunities within the expanding Arabica group.

• Generous staff meals—enjoying the finest Middle Eastern street food daily!