Maps Reporting Specialist with TURKISH Language

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology solutions provider seeks a Maps Reporting Specialist fluent in Turkish and English to deliver customer support, analyze map data, and collaborate with global teams. This position is based in London with a hybrid work model. The ideal candidate has 2+ years in technical support and strong communication skills.

Qualifications

• 2+ years technical support or other problem solving experience required.
• Ability to summarize information from various sources.
• Customer service background preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for precision and quality.
• Collaborate with a global team to enhance user experience.

Skills

Fluent Turkish

Fluent English

Attention to detail

QGIS skills

Mac OS X experience

Education

Graduation/15 years of education

Job description

Overview

Maps Reporting Specialist with Turkish Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

Contract Type - One Year Fixed Term Contract

Are you passionate about customer service and fluent in Turkish? We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Turkish Language. Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, and speak fluent English and Turkish.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

2+ years technical support or other problem solving experience required.

• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

Assessment and application information: Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.