Maps Reporting Specialist with Macedonian

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company in London seeks an experienced customer support specialist for their maps service. Candidates should have strong English communication skills, technical support experience, and a keen attention to detail. The role involves collaborating with a global team to enhance user experience. This position offers a hybrid work model.

Qualifications

• 2+ years technical support or problem-solving experience required.
• Interest in Apple products and/or mapping preferred.
• Comfortable using a variety of online research sources.

Responsibilities

• Deliver exceptional customer support for maps service.
• Collaborate with global team to improve user experience.
• Analyze and report map data to ensure precision and quality.

Skills

Oral and written communication skills

Fluency in English

Technical support experience

Attention to detail

Customer service background

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).