Maps Reporting Specialist with Dutch

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in London seeks a Maps Reporting Specialist fluent in Dutch and English. Responsibilities include providing customer support for maps services, analyzing map data, and collaborating with a global team. Ideal candidates possess excellent communication skills and 2+ years of technical support experience. This role offers a hybrid work model.

Qualifications

• Excellent oral and written communication skills in English and Dutch.
• 2+ years technical support experience required.
• Ability to maintain devices for editing and documentation.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for quality assurance.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Fluent Dutch

Communication skills

Technical support experience

QGIS skills

Education

Graduation/15 years of education

Tools

Mac OS X

Job description

Overview

Maps Reporting Specialist with Dutch Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

Are you passionate about customer service and fluent in Dutch? We are looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Dutch Language. Your responsibilities include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Dutch.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem-solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.