Mandarin Speaking Banking Hall Customer Service Associate

People First (Recruitment) Ltd; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Mandarin Speaking Banking Hall Customer Service Associate. This office-based role involves maintaining customer relationships, processing account applications, and ensuring compliance with banking regulations. The ideal candidate should have a degree in Finance or Economics, customer service experience, and excellent communication skills in both English and Mandarin. The position is permanent, with 35 working hours weekly, and offers a salary dependent on experience.

Qualifications

• Degree educated in Finance, Economics or equivalent is required.
• Experience in customer service, sales or marketing would be advantageous.
• Experience in banking with exposure to retail banking is preferred.

Responsibilities

• Participate in marketing activities to achieve business development targets.
• Act as primary point of contact for customers.
• Process account opening applications.

Skills

Degree educated in Finance, Economics or other equivalent

Experience in customer service, sales or marketing

Experience in banking exposure to retail banking

Knowledge of banking operations

Knowledge of compliance and regulatory requirements

Advanced Excel skills

Team player

Good problem solving skills

Excellent English and Mandarin communication skills

Education

Degree in Finance, Economics or equivalent

Job description

Mandarin Speaking Banking Hall Customer Service Associate

Reference : 23245

Your New Salary: Depending on experience

Office based

Permanent

Start : ASAP

Working hours : 35 hours

Mandarin Speaking Banking Hall Customer Service Associate - What You’ll be Doing

• Participate in marketing activities to achieve the targets of business development
• Act as primary point of contact for the customers and maintain customer relationship
• Liaise with branches to develop cross-border business
• Process account opening applications
• Handle cash and other related duties as a cashier at closed counter
• Carry out the client onboarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
• Complete CDD files for new clients
• Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
• Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
• Act as cover for any other staff members within the Banking department when required

Mandarin Speaking Banking Hall Customer Service Associate - The Skills You’ll Need to Succeed

• Degree educated in Finance, Economics or other equivalent
• Experience in customer service, sales or marketing would be advantageous
• Experience in banking with exposure to areas of retail banking is preferred
• Knowledge of banking operations
• Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
• Advanced Excel skills
• Team player who is able to work independently
• Good problem solving skills
• Excellent English and Mandarin communication skills

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.