Manager Solutions Delivery LCS, EMEA North

Rockwell Automation; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader in Milton Keynes is seeking a Manager Solutions Delivery for the North Region. You will lead a team to ensure customer satisfaction and achieve revenue targets in Lifecycle Services. The role demands strong team management skills and a background in Engineering. Candidates must have a Bachelor's degree and legal authorization to work in the UK. This position offers benefits such as paid volunteer time off and professional development resources.

Benefits

Volunteer Paid Time off

Donation matching program

On-demand digital course library

Mindfulness programs

Employee Assistance Program

Qualifications

• 5+ years experience managing a team in an Engineering environment
• Legal authorisation to work in the UK and Ireland/EU
• Experience in Project Risk Management Implementation

Responsibilities

• Manage the North Solutions Delivery team to achieve targets
• Develop LCS Annual Operating Plans for the region
• Drive delivery Excellence and Quality

Skills

Team management

Project management

Customer experience

Business strategy

Engineering expertise

Education

Bachelor's degree in business, Engineering, IT or related disciplines

Tools

Rockwell Automation PlantPAx

GAMP

Job description

Overview

Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we support customers across industries to improve outcomes. We welcome makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

Job Description

As a Manager Solutions Delivery, North Region, Lifecycle Services EMEA, you will manage the Solutions Delivery business, including post sales customer support to the Installed Base customers of LCS North Region (UK, Ireland, Nordics /Sweden, Denmark, Norway, Finland, Iceland) for the Lifecycle Services (LCS) Segment. The Rockwell Automation Delivery Team in EMEA North has expertise in:

• Process and Life Sciences

• Rockwell Automation Life Science Centre of Excellence, Cork, Ireland

• Chemical

• Consumer Goods (Consumer Goods Centre, Milton Keynes, UK / Food & Beverage)

• Automotive

Reporting to the Director, North Region, Lifecycle Services EMEA, this role can be based in either our Cork (Ireland) office or Milton Keynes (UK) office.

Responsibilities

• Manage the North Solutions Delivery team, including Project Management, Engineering, Validation and Secondment to achieve annual revenue, operating earnings, resource use, productivity, customer satisfaction index targets and other goals to achieve the Annual Operating Plan (AOP) for LCS

• Drive EMEA North LCS Solutions P&L, support and implement annual business strategies (BSR) and execution plans with understanding to global and EMEA strategy

• Work with LCS leadership & Regional Sales leadership to develop LCS Annual Operating Plans for the region, including performance and growth (orders, shipments, growth programs, expenses, CAPEX)

• Work with commercial & proposal teams in the pursuit of new business, participate in Win Strategy Calls, providing strategic insight and subject matter expertise to the sales organization and other partners

• Drive delivery Excellence and Quality and providing global Life Science Expertise & guidance to other LCS regions.

• Deliver great customer experience

• Provide coaching to team, develop technical, business and leadership competency; develop future leaders and retain top talent

• Responsible for strategic organization planning, management and development of team including hiring, retention, performance review, coaching and development

• Responsibility to achieve safety, health and environment metrics through the implementation of policies

• Collaborate with the EMEA LCS sub-regions and participate in cross regional projects / best practices sharing.

The Essentials - You Will Have

• Bachelor's degree in business, Engineering, IT or related disciplines.

• Up to 20% travel

• 5 years+ experience managing a team in an Engineering environment

• Legal authorisation to work in the UK and Ireland /EU.

The Preferred - You Might Also Have

• Project Management experience

• 10+ years projects delivery experience in the Life Sciences sector with experience in the bio-pharma sector

• Experience with Rockwell Automation PlantPAx

• Experience with GAMP, 21 CFR Part 11, ASTM E2500, GMP, etc.

• Experience supporting Commissioning & Qualification activities.

• Experience in Project Risk Management Implementation

What We Offer

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• On-demand digital course library for professional development

• Comprehensive mindfulness programs with a premium membership to Calm

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.