Manager, Program Management Technology Workforce Strategy

American Express; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial services company located in the UK is seeking a Program Manager for Tech Workforce Strategy and Planning. The role involves managing senior leadership relationships, driving workforce strategy meetings, and utilizing analytics for decision-making. Candidates must have a Bachelor’s degree, strong analytics experience, and excellent communication skills. This full-time position offers a hybrid working model with competitive benefits to support employee well-being.

Benefits

Competitive base salaries

Bonus incentives

Support for financial well-being and retirement

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave policies

Access to global wellness centers

Confidential counseling support

Career development and training opportunities

Qualifications

• Strong analytics experience with the ability to draw conclusions from data.
• Experience with senior stakeholder management.
• Ability to utilize industry trends and make meaningful recommendations.

Responsibilities

• Own and manage relationships with senior ETS leaders and their Chief of Staff.
• Manage the leaders' workforce strategy through regular meetings.
• Provide best-in-class self-service tools to enable workforce modeling.

Skills

Marketing

Data Visualization

Tableau

Customer Segmentation

Microsoft Powerpoint

Investment Banking

Strategic Planning

Financial Modeling

Customer relationship management

Management Consulting

Google Suite

Analytics

Education

Bachelor's degree

Job description

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175‑year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

The Program Manager of Tech Workforce Strategy and Planning will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders workforce strategy driving a regular cadence of meetings to discuss insights and trending around items such as contractor / colleague ratios location growth and progress towards Early Careers Program (our graduate hire program) global placements. The Program Manager enables this through :

• Deepening existing relationships with the SLT and their direct reports through effective workforce strategy management and providing a service that supports their organizational needs.
• Supporting the enablement of best‑in‑class self‑service tools to enable modelling of the workforce and automated dashboard reporting for our partners.
• Partnership with teams across ETS to manage a systematic end‑to‑end process to analyze forecast and plan the workforce.
• Deriving meaningful insights from internal data sources and external benchmarking.
• Identify solutions and drive talent recommendations based on senior leader needs.
• Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies.
• Manage outcomes by managing the details sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.

Minimum Qualifications

• Bachelors degree.
• Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data.
• Ability to utilize Industry trends and make meaningful recommendations.
• Excellent communication and influencing skills required.
• Experience with senior stakeholder management.

Preferred Qualifications

• Experience working in either Technology or Consulting or closely partnering with Technology is a plus.
• Strategic Workforce Planning experience and / or experience with people strategy or talent management interventions is preferred.
• Highly organized with experience running large scale programs.
• Understanding of Agile and / or Portfolio practices.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Required Experience: Manager

Key Skills

• Marketing
• Data Visualization
• Tableau
• Customer Segmentation
• Microsoft Powerpoint
• Investment Banking
• Strategic Planning
• Financial Modeling
• Customer relationship management
• Management Consulting
• Google Suite
• Analytics

Employment Type: Full-Time

Experience: years

Vacancy: 1