Manager Duty

Five Guys; Frimley Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading burger restaurant in Frimley Green is looking for a passionate Shift Manager. You will be responsible for supporting the management team in running shifts smoothly, ensuring excellent customer experiences, and working hands-on with your team. If you are enthusiastic about perfect burgers and leading a team, this role offers competitive perks, including a bonus scheme, paid holidays, and employee discounts.

Benefits

Achievable bonus scheme up to 10%

Paid breaks

Free burgers, fries, and shakes while on shift

28 Days paid holiday

Pension scheme

Development opportunities

Access to Wagestream

Qualifications

• Experience in a leadership or management role within a restaurant or hospitality setting.
• Ability to maintain high standards of quality and customer service.
• Strong communication skills and the ability to manage a team effectively.

Responsibilities

• Support the General and Assistant Managers to ensure smooth operations.
• Lead the team by example while working on the line and in the dining area.
• Handle customer complaints promptly and ensure satisfaction.

Job description

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area
• AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT
• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service
• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme