Manager, Customer Service

OK International; England; On-site; GBP 43,000 - 44,000; Full time

Job summary

A leading manufacturing firm in the United Kingdom is seeking a critical part of their European Internal Sales team. The role involves customer relationship management, sales administration, and supporting the sales team across multiple countries. The ideal candidate will have experience in customer service and sales administration, alongside excellent communication skills. This is an onsite position with a competitive salary, providing opportunities for professional growth.

Qualifications

• Previous Customer Service Experience, ideally within a manufacturing and/or a Distribution environment.
• Previous Sales administration Experience, ideally within a manufacturing and/or a Distribution environment.

Responsibilities

• Respond to incoming calls from potential customers.
• Assist customers in determining appropriate products or services.
• Provide administrative support to sales representatives.
• Manage Distributor shipment schedules and express shipments.
• Open new customer accounts and perform necessary checks.

Skills

Excellent verbal and written English

Excellent Communication Skills

Proactive and Self motivated

Accuracy

Organizational / Prioritization Skills

Proficient in Word, Excel and Outlook

Confident with in-house order booking systems or other ERP Systems

Job description

JOB SUMMARY

Working as a critical part of the OK International European Internal Sales team you will have a varied role including customer relationship management, customer services and sales administration, data input, data cleansing. Support our sales representant based in UK, France, Germany and England. Build solid, long-term relationships with our customers and distributors. Maintain the companys reputation by constantly and consistently meeting and exceeding the customers expectations. Communicate customer feedback to help us constantly improve our service.

JOB DUTIES

• Respond to incoming calls and demand from potential customers for information about products and services.
• Help to develop opportunities by assisting potential and existing customers in determining appropriate products or services to purchase. Liaise with the sales team and Technical team when necessary.
• Forward new lead to our sales representants and if applicable Distributor Chanel in order for them to generate new sales opportunities.
• Responds and proactively call existing customers regarding requests and questions about our service, products and their account information. Analyses and rectifies customer concerns using established procedures. May use computer to access and / or update customer records.
• Provide administrative support to our sales representants based in UK, France, Germany and India.
• Uses computer to produce reports and other documents. Follows general instructions for desired format of work.
• Monitors customer requirements to ensure on-time delivery or to advise of changed due dates. Communicates schedules and deadlines to all customers.
• Perform and document Know your Customer and Visual Compliance searches on potential new customers.
• Oversees administrative procedures and processes for assigned area. Will need to use own judgment in completing some activities but within set guidelines under general supervision.
• Act as an administrative liaison with internal and / or external sources. May receive incoming telephone calls for a department or organization, obtains caller's name, and forwards call to appropriate person or takes a message.
• This description is not exhaustive and may change over time as requirements and circumstances change. Please see below detailed tasks.

Functions

• Manage information sourcing and data management
• Sales lead follow up and qualification
• Supply first line Technical / Sales Support
• Providing detailed quotations
• Supply price and delivery information
• Manage Distributor shipment schedules, express shipments, carriers, ship completes, ship lists, dispatch instructions
• Expedite same day deliveries for end users
• Manage order discounts for end users and distributors
• Manage returns for Warranty and Repairs
• Open new customer account and perform all necessary checks
• Manage invoice queries pricing, short shipments, wrong goods shipped, wrong items ordered
• Manage back-order queries expediting and informing customers of changes
• Assist with daily and monthly reporting on late items and CS activities
• Manage broad line accounts RS portal
• Customer visits - in rare circumstances some travel may be required
• Attendance at Seminars, Exhibitions, and conferences may be required.
• Ensure Product knowledge is up to date

WORK EXPERIENCE REQUIREMENTS

• Previous Customer Service Experience, ideally within a manufacturing and / or a Distribution environment
• Previous Sales administration Experience, ideally within a manufacturing and / or a Distribution environment

ESSENTIAL SKILLS

• Excellent verbal and written English
• Excellent Communication Skills
• Proactive and Self motivated
• Accuracy
• Organizational / Prioritization Skills
• Proficient in Word, Excel and outlook
• Used confidently inhouse order booking systems or other ERP Systems

DESIRED SKILLS

• Fluent spoken and written French / German highly desirable

Work Arrangement : Onsite

Pay Range : £43,000.00 - £43,600.00 annually