Manager, Client Services

Charles River; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading contract research organization is seeking an experienced individual to manage client services. This role involves overseeing project timelines, coordinating sponsor visits, and developing pricing strategies. Candidates should have a Bachelor's degree in Life Sciences and extensive experience in client management. This position offers a comprehensive benefits package and opportunities for personal development.

Benefits

Generous pension contribution

Private medical

Sales Scheme Bonus

Flexible working opportunities

Qualifications

• Extensive related experience in client management or business development role.
• Ability to work cohesively within a team and build strong working relationships.
• Passion for people development and line management experience.

Responsibilities

• Manage client services function to ensure timely business process flow.
• Oversee scheduling and management of sponsor site-visits.
• Work with site management to develop pricing strategies.
• Prepare and coordinate weekly reports for stakeholders.
• Identify training needs for direct reports.

Skills

Client management

Business development

Presentation skills

Communication

Teamwork

Education

Bachelor's degree in Life Sciences or related discipline

Postgraduate qualification (advantage)

Job description

Overview

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For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Responsibilities

• Manage client services function, including proposal, pricing, bid and proposal generation, letters of authorization processes, and supporting initial project timeline/scheduling estimates to ensure smooth and timely business process flow. Ensure all applicable agreements and contracts are negotiated and finalized. Follow-up to ensure completeness.
• Oversee the scheduling, coordination and management of sponsor site-visits, which may include delivery of capabilities presentations.
• Work with site management and operations to develop pricing strategies. Provide guidance to pricing personnel as necessary; review cost proposals.
• Work with scientific and marketing colleagues to ensure relevant marketing materials are continuously optimised.
• Prepare and coordinate required weekly reports to site, finance and Client Services director.
• Oversee proper use of appropriate databases in alliance with other sites to ensure correct report production.
• Manage departmental resources for responsiveness to client needs and effective use of business processes.
• Participate in multi-site bid processes to ensure seamless presentation to clients.
• Participate in Global Discovery Client Services integration functions to facilitate common Client Services processes across sites.
• May attend trade shows to develop potential new business and present capabilities information to trade show attendees.
• Manage activities of assigned group to ensure effective performance of function.
• Interview and select qualified exempt and non-exempt level departmental personnel as necessary. Recommend, review and approve personnel actions, including hiring, promotions and raises. Partner with Human Resources in the handling of disciplinary issues. Prepare and/or approve appropriate personnel action paperwork.
• Identify training and development needs of direct reports. Provide training and/or monitor training programs to ensure ongoing effectiveness.
• Monitor performance of direct reports. Provide regular coaching and counseling. Prepare and deliver salary and performance reviews; review and approve performance and salary appraisals initiated by direct reports.
• Assist in the development and recommendation of departmental budget. Authorize expenditures in accordance with budget. Approve budget and expenses of reports.

Profile and Requirements

• Education: Bachelor's degree (B.A./B.S.) or equivalent in Life Sciences or related scientific discipline. Relevant postgraduate qualification would be an advantage.
• Extensive related experience in a similar role - client management or business development ideal.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Exceptional presentation skills. Understanding of the Retrogenix platform and processes highly preferred.
• Excellent communication skills, both written and verbal. Ability to work cohesively within a team and build and foster strong working relationships within and across teams.
• Passion for people development and experience of line management of commercial teams.

What We Offer You

• A very comprehensive benefits package from day one, including a generous pension contribution, private medical,Sales Scheme Bonus and more!
• The opportunity to get industry standard training and experience.
• Global opportunities and strong career progression.
• Personal development and skills enrichment as one of our key focuses.
• To be able make a difference to health and well being of people.
• Flexible working opportunities.

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients\' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client\'s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people\'s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.