Manager, Client Experience - UK, Ireland & Nordics

Tiffany & Co; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading luxury brand in London seeks a Manager of Client Experience to execute in-store and offsite client events. The ideal candidate will have over 5 years of experience in client experience management, strong organizational skills, and a hands-on approach to event execution. Responsibilities include managing budgets, coordinating with teams, and ensuring successful events. A background in the luxury industry and client relations is preferred.

Qualifications

• Minimum 5+ years of experience in client experience, event execution, retail operations, or hospitality.
• Elevated & sophisticated communication and presentation skills.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Execute all in-store client events including festive moments and product launches.
• Build and monitor the event calendar and tracker.
• Ensure post-event reporting with clear ROI.

Skills

Client experience delivery

Event execution

Strong communication skills

Organizational skills

Problem-solving skills

Job description

Overview

The Manager of Client Experience is responsible for executing the market strategy of all in-store and offsite client events, with emphasis on new and existing client activations and bespoke experiences, including retail events, festive celebrations and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany’s key results.

Key Accountabilities

• Work with the EMEA Client Relations team and retail partners on executing all in-store client events including out-of-network and caravan events for local markets during festive moments, product launches, high-end and other specific events.
• Build and monitor the event calendar and tracker.
• Ensure post-event reporting with clear ROI, understanding needs and proposing improvements actions.
• Work in partnership with local and regional teams on all event requests, including concept, merchandising, VM, logistics and reporting.
• Closely work with Client Relations team to ensure event production and logistics aligned with the market strategy.
• Manage market events budget — work with production companies, agencies and vendors to support and execute client actions strategy.

Your Profile

• Minimum 5+ years of experience in client experience, event execution, retail operations, or hospitality.
• Elevated & sophisticated communication and presentation skills
• Strong organizational skills with excellent attention to detail and ability to manage multiple projects simultaneously.
• Hands-on approach and proactive problem-solving skills to adapt quickly to changing priorities.
• Existing relationships with vendors/external partners

Preferred

• Luxury industry experience
• Previous experience in a client relations/client facing role.