Manager, Analytics - Brand Performance Support (BPS) EMEA

Hilton Worldwide, Inc.; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Manager, Analytics - Brand Performance Support EMEA to drive brand health and commercial performance through advanced analytics. The candidate will leverage expertise in SQL and R, manage data workflows, and produce actionable insights. Ideal candidates should have a strong background in analytics, experience with large datasets, and proficiency in tools like Power BI and Alteryx. This full-time position is based in Watford, United Kingdom.

Qualifications

• Experience with large, multi-source datasets like SQL or Redshift.
• Ability to design and maintain data models for reporting.
• Experience managing enterprise-level KPIs.

Responsibilities

• Drive analytical insights supporting guest-facing decisions.
• Collaborate with corporate teams to assess guest experience.
• Design and maintain executive dashboards for decision-making.

Skills

Advanced analytical expertise

Experience with SQL

Proficiency in R

Expertise in Power BI

Commercial understanding

Strong business acumen

Tools

Alteryx

Python

R

Job description

Job Description - Manager, Analytics - Brand Performance Support (BPS) EMEA (EUR015RY)

Work Locations

Hilton - Regional Headquarters - Europe Maple Court, Central Park, Reeds Crescent Watford WD24 4QQ

Position Statement

The Manager, Analytics - Brand Performance Support EMEA, serves as the analytical engine of the Brand Performance Support team, driving brand health, guest experience, and commercial performance through advanced analytics. The role leads the development and application of brand, customer, and commercial insights to proactively identify opportunities, inform strategic decisions, and measure the impact of business initiatives. Working in close partnership with brand, commercial, and cross‑functional teams, this position translates complex data into clear, actionable recommendations that improve hotel performance and strengthen brand execution across EMEA.

Position Summary

Reporting to the Senior Director, Brand Performance Support, the Manager, Analytics - Brand Performance Support EMEA, plays a pivotal role in driving brand health, guest experience, and commercial performance across the region. This position leads the development and application of advanced analytics to inform strategic decision‑making, proactively identify performance opportunities, and translate complex data into actionable insights.

Key Responsibilities

• Leverage advanced R and SQL skills to drive analytical insights supporting guest‑facing business decisions.
• Collaborate with corporate teams to assess guest experience and identify opportunities for improvement.
• Communicate analyses and insights to internal partners through presentations, reports, and dashboards.
• Design, maintain, and evolve executive‑level dashboards and reporting to support decision‑making.
• Continuously review hotel performance and recommend initiatives to improve KPIs.
• Manage additional projects as assigned by the leadership team.

Direct Reports

• 1 x BPS Executive
• 1 x Contractor (remote)

Qualifications

We are looking for candidates with strong analytical expertise, experience with large‑scale data processing, and proficiency in both SQL and R, Alteryx or Python.

• Experience with large, multi‑source datasets (e.g., SQL, Redshift, or similar).
• Proven ability to design and maintain data models for multi‑level business reporting.
• Expertise in building automated data workflows, reporting, and insight generation using tools like Alteryx, Python, or R.
• Experience managing enterprise‑level KPIs, including customer experience, brand health, commercial performance, and operational metrics.
• Ability to transform raw data into actionable insights for senior leadership.
• Advanced experience with Power BI and designing intuitive, dynamic executive dashboards.
• Strong business acumen, with the ability to translate complex analytics into clear business stories and challenge assumptions to influence decisions.
• Proactive learning mindset and adaptability to new tools and systems.
• Commercial and operational understanding and experience.
• Previous experience within Hilton Corporate is preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Data and Analytics

Schedule

Full‑time