Manager

Boots Opticians; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a people management professional to oversee the clinical team at Boots Opticians. Key responsibilities include managing line duties for 20-30 staff, ensuring compliance with HR documentation, and collaborating with Clinical Operations. Candidates must have extensive line management experience, exceptional communication abilities, and a high emotional intelligence. This role offers a flexible workplace with attractive employee benefits, fostering a diverse and inclusive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave benefits

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Proven experience managing large teams is required.
• Excellent communication skills to convey messages effectively.
• High emotional intelligence for stakeholder relationship management.

Responsibilities

• Manage line responsibilities for a clinical team of 20-30.
• Ensure employment documentation is current and precise.
• Conduct regular 1:1s with team members to support their development.

Skills

Line management experience

Complex people management processes

Effective communication

Emotional intelligence

Job description

Job Description

What you'll be doing

You will provide structure and expertise on the execution of people management topics working closely with stakeholders from Clinical Professional Development and Clinical Operations in particular. This role will report into the Head of Non-Medical Clinicians.

Your duties will include:

• Carrying out line/people management duties for a cross section of the clinical team (including GPs, pharmacist, nurses and pharmacy technicians). You will be designated line manager for 20-30 of these colleagues.
• Be accountable for ensuring all employment documentation is up to date and managed appropriately (performance management, contracts, maternity and paternity, leavers, workplace adjustments etc.).
• Work with the Clinical Operations team to ensure annual leave is distributed at appropriate times throughout the year to ensure we are available to meet customer demand.
• Interpret prescribing and messaging rate data and review this with clinicians with a view of improving their individual efficiency.
• Be aware of the Boots HR policies and liaise with HR / ER for advice and guidance as required to remain consistent.
• Work with the clinician and Clinical Operations team to ensure the appropriate amount of non prescribing time is allocated and used effectively.
• Have regular 1:1s with your line reports to support their needs and work with them to unblock any concerns and progress.
• In collaboration with Professional Development Leads, conduct mid and end of year reviews for your team.

What you'll need to have

• Previous experience of line managing large teams.
• Comfortable with executing complex formal people management processes such as performance management, disciplinary and grievance investigations.
• A highly effective communicator, you will be able to deliver key messages.
• Remain calm and collected when under pressure.
• High level of emotional intelligence deployed to build strong relationships with key stakeholders.

It would be great if you also have

• Have experience working within a healthcare environment.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

We hope to hear from you soon.

Be brilliant with Boots.