Major & Complex Loss - Loss Adjuster

Albion Blake; Remote; GBP 130,000; Full time

Job summary

A leading insurance organisation is seeking an experienced Major & Complex Loss - Loss Adjuster to manage major and complex commercial claims across the UK. This fully remote role offers up to £130,000 per annum along with performance incentives and clear career progression opportunities. The ideal candidate will have extensive experience in the insurance sector, be ACILA qualified or working towards it, and possess strong communication skills to inspire client confidence. Regular regional travel is required for this impactful position.

Benefits

Up to £130,000 per annum

Travel expenses covered

Career development opportunities

Qualifications

• Extensive experience managing complex commercial property claims and major losses.
• Strong understanding of FCA / FSA procedures and Treating Customers Fairly (TCF) principles.
• Proficient in Microsoft Office and able to adapt to new technologies.

Responsibilities

• Manage diverse portfolio of major and complex commercial losses.
• Conduct detailed investigations and deliver high-quality adjusting services.
• Provide expert technical advice and represent the business in high-value claims.

Skills

Extensive experience managing complex commercial property claims

Strong understanding of FCA / FSA procedures

Excellent communication and influencing skills

Sound commercial and financial awareness

Proficient in Microsoft Office

Education

ACILA qualified or working towards full accreditation

Tools

Claims systems

Job description

Job Title : Major & Complex Loss - Loss Adjuster

Location : Nationwide (Fully Remote)

Salary : Up to £130,000 per annum

Industry : Insurance

Overview

An exceptional opportunity for an experienced Senior Loss Adjuster to join a leading insurance organisation, managing major and complex commercial claims across the UK.

This is a fully remote position with regular regional travel and occasional overnight stays, depending on case location.

You’ll take a leading role in handling large and technically complex property losses, often exceeding £100,000 in value, involving material damage and business interruption (BI) claims –including flood, fire, and catastrophic events.

Key Responsibilities

• Manage a diverse portfolio of major and complex commercial losses (typically £100k+).
• Conduct detailed investigations and deliver high-quality, professional adjusting services.
• Handle material damage and business interruption components with accuracy and technical expertise.
• Work collaboratively with internal teams (e.g. Liability, Casualty) and external stakeholders such as clients, local authorities, and emergency services.
• Ensure compliance with service level agreements (SLAs), productivity targets, and quality standards.
• Provide expert technical advice and represent the business in high-value or high-profile claims.
• Utilise technology and digital tools to enhance efficiency and reporting.
• Act as an ambassador for the company, promoting best practice and consistent service delivery.

Key Requirements

• Extensive experience managing complex commercial property claims and major losses.
• Ideally ACILA qualified (or equivalent), or working towards full accreditation.
• Strong understanding of FCA / FSA procedures and Treating Customers Fairly (TCF) principles.
• Comprehensive technical knowledge of the loss adjusting process at senior level.
• Excellent communication and influencing skills with the ability to build client trust and credibility.
• Sound commercial and financial awareness with the ability to achieve agreed performance targets.
• Proficient in Microsoft Office and able to adapt to new technologies and claims systems.
• Full UK driving licence and willingness to travel regionally when required.

The Ideal Candidate

• A recognised and respected professional within the insurance adjusting sector.
• Highly analytical and detail-oriented, with a focus on delivering quality outcomes.
• Motivated, tenacious, and capable of managing high-value, technically challenging losses.
• A strong communicator who can inspire confidence and represent the business at a senior level.
• Passionate about delivering outstanding service and building long-term client relationships.

What’s on Offer

• Up to £130,000 per annum, plus benefits and performance incentives.
• Fully remote working, with travel expenses covered.
• Nationwide opportunities within a market-leading insurance environment.
• High-impact work managing major and complex commercial claims.
• Clear career development pathways and professional progression opportunities.