Major and Complex Loss Adjuster

Sedgwick; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading claims administration firm based in London is seeking an experienced Major Loss Adjuster to join their team. You will manage a portfolio of high-value commercial property claims, providing exceptional service and support to clients during challenging times. The ideal candidate will have strong customer focus, experience with complex claims, and excellent communication skills. This role offers a competitive salary, flexible working options, and comprehensive benefits.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

Fully funded company vehicle or cash allowance

25 days holiday plus bank holidays

Private healthcare plan

Discounts on various products and services

Qualifications

• Strong customer focus and a proven track record of delivering exceptional service.
• Solid experience handling major and complex commercial property claims.
• Excellent communication skills – you listen, explain clearly, and negotiate fairly.
• Confidence working independently and managing your own caseload.
• A proactive, problem-solving mindset with the ability to prioritize and adapt.
• Strong IT skills, ideally with Microsoft Office (especially Excel).
• A full UK Driving Licence – essential for site visits.
• A professional, empathetic approach to client relationships.

Responsibilities

• Manage a portfolio of high-value commercial property claims.
• Guide clients through the claims process with professionalism and empathy.
• Work both independently and as part of a collaborative team.
• Assess damage on-site and compile reports.

Skills

Strong customer focus

Solid experience handling major and complex commercial property claims

Excellent communication skills

Confidence working independently

Proactive problem-solving mindset

Strong IT skills

ACII/ACILA or equivalent qualifications

Full UK Driving Licence

Empathetic approach to client relationships

Experience in account management

Education

ACII/ACILA or equivalent qualifications

Tools

Microsoft Office (Excel)

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Job Location: London/South East England

Job Type: Permanent

Remuneration: Competitive salary based on skills, experience, and qualifications

Be the calm in the storm for businesses in crisis

We’re offering an exciting opportunity for an experienced Major Loss Adjuster to join our Major & Complex Loss team in London/South East. If you thrive on solving complex problems, supporting clients through challenging times, and delivering exceptional service, this role is for you.

As a Major Loss Adjuster, you’ll manage a portfolio of high-value commercial property claims, including material damage and business interruption. From the initial investigation to final settlement, you’ll be the trusted expert guiding clients through the claims process with professionalism and empathy.

You’ll work both independently and as part of a collaborative team, supported by Adjusting Executives and technical specialists. Whether you’re on-site assessing damage or compiling reports from home or the office, you’ll play a vital role in delivering outstanding service and meeting client expectations.

What you’ll bring

• Strong customer focus and a proven track record of delivering exceptional service
• Solid experience handling major and complex commercial property claims
• Excellent communication skills – you listen, explain clearly, and negotiate fairly
• Confidence working independently and managing your own caseload
• A proactive, problem-solving mindset with the ability to prioritise and adapt
• Strong IT skills, ideally with Microsoft Office (especially Excel)
• ACII/ACILA or equivalent qualifications (or working towards them)
• A full UK Driving Licence – essential for site visits
• A professional, empathetic approach to client relationships
• Experience in account management or market profiling is a plus

What we’ll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com