Maintenance & Repairs Admin Team Leader

SQUARED; Luton; On-site; GBP 33,000; Full time

Job summary

A not-for-profit housing association based in the United Kingdom is seeking a proactive Maintenance & Repairs Admin Team Leader. This office-based role involves overseeing a small team responsible for coordinating repairs and compliance activities. The ideal candidate should have experience in housing maintenance, strong leadership skills, and a commitment to customer service excellence. You will ensure that all repairs are completed on time and meet safety regulations while fostering a collaborative team environment.

Qualifications

• Experience managing and supporting a team in a maintenance, repairs or customer service environment.
• Strong knowledge of housing regulations, compliance and health & safety.
• Ability to analyze data and produce reports.

Responsibilities

• Lead and support the Maintenance & Repairs Admin Coordinators.
• Oversee scheduling and delivery of repairs and compliance activities.
• Ensure quality and timely completion of works.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Education

GCSEs in English and Maths

Tools

Housing Management Systems

Job description

Job Description

Maintenance & Repairs Admin Team Leader

Property Services | Squared Housing Association

Hours: 37 hours per week (full-time)

Salary: £33,000 per annum

Location: Office-based – Bramingham Business Centre, Unit B2, Enterprise Way, Luton LU3 4BU

Reporting to: Property Services Manager

Responsible for: Maintenance & Repairs Admin Coordinators

About Squared

Squared is a not-for-profit housing association that has been providing affordable homes across Luton and South Bedfordshire since 1962. We’re proud of our friendly, inclusive culture and our commitment to placing the customer at the heart of everything we do.

Our mission is to provide Homes, Support and Opportunity. We believe housing is a foundation for positive change, and we work proactively to support our customers to move forward in ways that suit them. We’re growing, ambitious, and always looking for people who share our values and enjoy getting things done.

About the Team

Our Property Services team looks after around 700 properties, including homes, hostels and office premises. We work closely with in-house colleagues and trusted external contractors to deliver high-quality, compliant and customer-focused maintenance and repairs services. The team works collaboratively across departments and plays a key role in Squared’s success.

About the Role

We’re looking for a proactive and customer-focused Maintenance & Repairs Admin Team Leader to lead and support our Maintenance & Repairs Admin Coordinators.

This is a hands‑on role where you’ll oversee the day‑to‑day coordination of repairs, voids, planned works and compliance activity, ensuring services are delivered efficiently, safely and to a high standard. You’ll act as the main escalation point for the team, manage workflows and priorities, and work closely with the Property Services Manager to drive performance, compliance and continuous improvement.

The role is predominantly office‑based, with occasional meetings or site visits as required.

Key Responsibilities

• Leading, supporting and developing a small team of Maintenance & Repairs Admin Coordinators
• Overseeing the scheduling and delivery of voids, responsive repairs, planned works and compliance activity
• Acting as the primary escalation point for complex issues and service challenges
• Ensuring all repairs and maintenance works are completed within agreed timescales and accurately recorded
• Monitoring and supporting compliance with statutory requirements, including Awaab’s Law
• Working closely with contractors, inspectors and operatives to ensure quality, value for money and timely completion of works
• Supporting invoice approval, work order completion and maintenance dashboard updates
• Contributing to policy, procedure and process development
• Supporting the Property Services Manager with KPI monitoring, reporting and target setting
• Managing change effectively and communicating updates clearly to the team
• Preparing reports, meeting updates and minutes for internal and external meetings

Health, Safety & Compliance

• Ensuring compliance with health and safety legislation, including gas, electrical and fire safety
• Making sure all essential information is clearly communicated to enable safe and compliant delivery of works
• Keeping knowledge up to date through training and development

Customer Service

• Ensuring customers are kept informed and satisfied throughout the repairs process
• Overseeing customer satisfaction feedback and using insight to drive service improvements
• Supporting complaint handling, disrepair cases and performance reporting
• Escalating recurring issues or improvement opportunities to the Property Services Manager

About You

You’ll be an organised, confident and supportive team leader with experience managing maintenance and repairs services. You’ll enjoy leading people, solving problems and working collaboratively to deliver high‑quality, customer‑focused outcomes.

You’ll bring

• Experience leading and supporting a small operational team
• Strong knowledge of housing maintenance, repairs and compliance requirements
• Excellent communication and customer service skills
• Confidence managing performance, priorities and change
• A proactive approach to continuous improvement and service excellence
• A willingness to go the extra mile to get the job done

Essential Criteria

• GCSEs (or equivalent) in English and Maths
• Experience managing and supporting a team in a maintenance, repairs or customer service environment
• Strong knowledge of housing regulations, compliance and health & safety (including Awaab’s Law)
• Experience of scheduling and managing repairs, voids and planned works
• Ability to analyse data, produce reports and use insight to improve services
• Excellent organisational, communication and problem‑solving skills

Desirable

• NVQ Level 2 / 3 (or equivalent) in Customer Service, Facilities Management or Construction / Maintenance
• Experience within social housing maintenance
• Experience managing change, setting targets and implementing cost control measures
• Knowledge of housing property management systems

Your Journey With Us

• Coaches and supports others to develop and succeed
• Encourages collaboration, ownership and shared decision‑making
• Communicates clearly and respects different working styles
• Leads by example while maintaining our values
• Creates space for creativity, innovation and new ideas
• You’ll be supported through our Personal Review Framework, helping you build a rewarding career while delivering real impact for our customers.