Maintenance & Repairs Admin Coordinator - Part Time

SQUARED; Luton; On-site; GBP 19,000; Part time

Job summary

A community-focused housing organization is seeking a part-time Maintenance & Repairs Admin Coordinator in Luton. The role requires strong customer service skills and the ability to organize tasks efficiently in a fast-paced environment. Key responsibilities include coordinating maintenance requests, supporting compliance activities, and managing internal communications. Ideal candidates will possess solid administrative experience and be proficient with Microsoft Office. This role is office-based focusing on delivering high-quality property services.

Qualifications

• Experience coordinating property or maintenance services.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the main contact for repairs and maintenance enquiries.
• Coordinate reactive and planned works efficiently.
• Log and manage work orders and maintain records.

Skills

Customer-focused approach

Excellent communication skills

Proactive problem-solving

Organisational skills

Confidence using IT systems

Education

GCSEs in English and Maths

Experience in property services administration

Tools

Microsoft Office

Job description

Job Description

Maintenance & Repairs Admin Coordinator

Property Services | Squared Housing Association

Hours

25 hours per week (part-time), 09:30–14:30 Mon–Fri

Salary

£18,918.92 per annum

Location

Office-based – Bramingham Business Centre, Unit B2, Enterprise Way, Luton LU3 4BU

Reporting to

Maintenance & Repairs Admin Team Leader

About Squared

Squared is a not-for-profit housing association providing affordable homes across Luton and South Bedfordshire since 1962. We’re proud of our strong local roots, our friendly and inclusive workplace, and our commitment to placing the customer at the heart of everything we do.

We believe housing is more than just a home - it’s about support, opportunity, and helping people move forward in a way that suits them. We’re ambitious, growing, and always looking for people who share our values and enjoy making a real difference.

About the Team

Our Property Services team looks after around 700 properties, including homes, hostels, and office premises. We work closely with in-house colleagues and trusted local contractors, collaborating across departments to deliver a high-quality, customer-focused service.

About the Role

We’re looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.

You’ll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You’ll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements — including Awaab’s Law.

This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.

What You’ll Be Doing

• Act as the main point of contact for repairs, voids, and maintenance enquiries
• Coordinate reactive repairs, planned works, and compliance activities
• Log and manage work orders using internal IT systems
• Liaise with customers, contractors, operatives, and inspectors
• Monitor progress, prioritise tasks, and maintain accurate records
• Support health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab’s Law)
• Deliver excellent customer service across phone, email, and online portals
• Support the Team Leader with scheduling, reporting, and administration
• Gather and respond to customer satisfaction feedback
• Contribute ideas to improve efficiency, quality, and service delivery

About You

You’ll be a confident and well-organised administrator with experience coordinating property or maintenance services. You’ll enjoy working with people, communicating clearly, and keeping things running smoothly behind the scenes.

What You’ll Bring

• A strong customer-focused approach with excellent communication skills
• The ability to manage multiple priorities and work to deadlines
• Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
• A good understanding of property maintenance processes
• Awareness of health & safety and compliance requirements
• A proactive, problem-solving mindset and a willingness to go the extra mile

Essential Criteria

• GCSEs (or equivalent) in English and Maths
• Experience in an administration or coordination role within property services
• Strong organisational and planning skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team in a fast-paced environment

Desirable

• Knowledge of housing or property maintenance regulations
• Experience delivering service improvements
• Understanding of building maintenance tasks and timescales

Your Journey With Us

At Squared, our Navigator values guide how we work and grow together. We’re looking for someone who :

• Is approachable, friendly, and customer-focused
• Embraces change and suggests improvements
• Communicates clearly and respectfully
• Delivers high standards and keeps promises
• Enjoys being part of a connected, supportive team
• Sees challenges as opportunities to innovate

You’ll be supported through our Personal Review Framework, helping you develop, succeed, and build a rewarding career with us.