Maintenance Field Technician

onefinestay; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A luxury hospitality company in London is seeking a Field Maintenance Technician to maintain properties for homeowners and guests, ensuring a high standard of care and communication with the office team. Daily tasks include varied maintenance from plumbing to electrical work, necessitating flexibility and independence. The ideal candidate should have prior property maintenance experience, excellent communication skills, and a valid driving license. This role offers 33 paid days off annually and includes a company vehicle and tools.

Benefits

33 paid days off per year

Additional day off for birthday

Pension plan

Company vehicle and tools provided

Qualifications

• Fluency in written and spoken English is essential.
• Previous property maintenance experience required.
• Proven experience in client-facing roles with a positive attitude.

Responsibilities

• Work independently attending homes across London.
• Complete basic maintenance tasks including plumbing and electrical work.
• Maintain accurate administration in the expense management system.

Skills

Excellent communication skills

Basic plumbing skills

Electrical work skills

Carpentry skills

Client-facing experience

Basic IT skills

Job description

At onefinestay, we believe in sharing exceptional experiences in the most exquisite homes. Join us on our mission to transform our guests' every moment into a cherished memory.

The antidote to impersonal travel experiences. onefinestay combines luxurious private rentals in prime locations with exemplary services for both our guests and homeowners. Today, onefinestay boasts 3,500 homes, villas, and chalets spread across 40 of the world's most exclusive destinations. From chic apartments in London and beautiful beachside retreats in Turks and Caicos to charming farmhouses in Tuscany and beyond, we offer a diverse array of unique homes, villas and chalets.

If you're passionate about delivering extraordinary experiences and making every moment unforgettable, we'd love to hear from you. Become part of a dynamic, collaborative team as we continue to redefine luxury travel and create lasting memories for our guests.

Role purpose

onefinestay is looking for a driven and enthusiastic Field Maintenance Technician to join our Property Management team and help keep our homeowners’ homes in tip‑top condition for them, and of course, our valued guests. You will have a strong work ethic and be practical, efficient and adaptable. You take pride in doing a job thoroughly – and in record time. You will also know when to ask for help from our network of specialists, where required. You are always presentable and able to interact with a variety of different people, including our guests, homeowners and staff. The role is field‑based; excellent communication skills are required to stay aligned with the office‑based team and to flag issues. We communicate via mobile, messaging and our issue tracking ticketing system, and we need you to think on your feet as our eyes and ears in the homes. onefinestay is a seasonal business, with fast‑paced peaks but also rewarding; flexibility in early finishes and days off is valued.

Duties and responsibilities

• Work independently in the field, attending homes across London each day.
• Be based at our office near Covent Garden.
• Complete a wide range of basic maintenance tasks, including plumbing, electrical work, carpentry, WIFI/Audio‑Video troubleshooting and general home repairs and decorating.
• Install and assemble furniture, fixtures, shelving, lighting and other household items.
• Manage your daily workload, estimating time on the job and the costs of any necessary repair.
• Draw up complex quotes and source parts/materials as needed.
• Send feedback from each job to the office team, including receipts for purchased materials.
• Maintain accurate and timely admin in our expense management system.
• Highlight jobs that require a specialist.
• Flex into other teams to support discrete tasks dependent on business needs.
• Support the manager and team on projects as required.
• Use company equipment safely and responsibly following onefinestay guidelines.
• Expect occasional work on bank holidays and out of hours as the business runs 365 days a year.

Qualifications and experience

• Excellent communication skills (fluency in written and spoken English).
• Previous property maintenance experience is essential.
• Basic plumbing, electrical, carpentry, joinery, painting and decorating skills (or at least a good number of these).
• Proven client‑facing experience, impeccable manners, and a positive can‑do attitude.
• Confidence in using an iPhone to manage daily work.
• Basic IT skills.
• Impeccable record and references.
• A driving license is essential; please notify us of any points you have when making your application.
• The role is five days per week, 9 am – 6:00 pm, on a rotating shift basis, including some weekends.

Benefits of working with us

• 33 paid days off per year (includes bank holiday allowance).
• Additional day off for your birthday each year.
• Accor All Heartists card discounts.
• Pension plan (employee and company contributions).
• onefinestay will supply tools and a company vehicle for this role.