Mac Support Engineer - Desktop Support

Devonshire Hayes Recruitment Specialists Ltd.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the technology sector is looking for an experienced 2nd Line Support Engineer with strong Apple Mac experience to provide face-to-face support. The role requires onsite attendance in Central London, 5 days per week. The ideal candidate will have technical proficiency in various tools including Jamf, SCCM, and Microsoft Azure. This position is suited for candidates who are able to work in different time zones and are equipped to handle enterprise-level Mac support.

Qualifications

• Previous experience of supporting Apple Mac users is required.
• Experience of working in different time zones is preferred.

Responsibilities

• Provide face-to-face support via our genius bar.
• Support meeting rooms (AVI).

Skills

Apple Mac Support (enterprise level)

Jamf

SCCM

Microsoft Office 0365

Adobe Suite

OKTA SSO

Networking

Active Directory

Microsoft Azure

ServiceNow ticket management

Knowledge of ITIL practices

Mobile telephony support

Remote support

Education

Technical IT accreditation or equivalent experience

Job description

If you are an experienced 2nd line Support Engineer or Desktop Engineer with previous experience of supporting Apple Mac users, we have an exciting opportunity we would like to discuss with you.

Please note this role will require onsite attendance in Central London 5 days per week and will only be suitable for candidates with strong Mac experience.

Technical proficiency:

• Apple Mac Support (enterprise level)
• Jamf
• SCCM
• Microsoft Office 0365
• Adobe Suite
• OKTA SSO
• Networking
• Active Directory
• Microsoft Azure
• ServiceNow ticket management
• Knowledge of ITIL practices
• Mobile telephony support
• Remote support Experience of working in different time zones
• Technical IT accreditation or equivalent experience is required
• Face to face support via our genius bar
• Meeting room support (AVI)