M365 Engineer

Experis; Remote; GBP 50,000 - 70,000; Full time

Job summary

A world-leading IT solutions provider is seeking a skilled Microsoft 365 Engineer to ensure successful customer deployment and adoption of Microsoft services. This fully remote role involves managing the onboarding technical process for Office 365 and related products, driving service consumption and customer satisfaction. Candidates should have at least three years of technical support experience, including support for enterprise customers, and possess strong technical competencies across various Microsoft services. Excellent communication and problem-solving skills are essential.

Qualifications

• Minimum of 3 years of Technical Support experience (Tier 2 or 3 roles), including at least 1 year of experience supporting Enterprise customers.

Responsibilities

• Lead Microsoft 365 customers through the Onboarding technical process.
• Plan and manage the Onboarding experience for Cloud customers.
• Maintain knowledge of service and improve it.
• Manage Onboarding programs within timeframes.
• Share knowledge and contribute to technical communities.

Skills

Microsoft Office 365 / EMS / Windows 10 Technical Competency

Intune Technical Competency

Advanced Technical Skills

Cloud Competency

Problem-Solving

Networking Skills

Customer and Partner Focus

Strong Communication Skills

Initiative and Adaptability

Collaboration

Ambiguity Management

Job description

Microsoft 365 Engineer (M365)

Company: World-Leading IT Solutions Provider .

Location: Fully Remote 100%

Job Type: Full-Time

Please send me your cv direct

About Us: We are a global leader in IT solutions, committed to delivering innovative and efficient services to our customers. We are seeking a highly skilled Microsoft 365 Engineer (M365) to join our team. This is an excellent opportunity to work with cutting‑edge technologies and drive customer success through seamless deployment and adoption of Microsoft Office 365, EMS, and Windows 10 products.

Job Overview: As a Microsoft 365 Engineer, you will be responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365, EMS, and Windows 10 products. You will work closely with partners, Microsoft Enterprise Services engineering and support teams, field sales organizations, and Office 365 business groups. This role involves leading customers and partners through the Onboarding technical process, ensuring a smooth transition to the cloud, and driving service consumption.

Key Responsibilities:

• Lead a set of Microsoft 365 customers and partners through the Onboarding technical process.
• Plan, manage, and execute a complete Onboarding experience for Cloud customers.
• Maintain a strong working knowledge of the service and take ownership of service improvements.
• Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and reducing costs.
• Share knowledge through solution documents, contribute to social media, and engage proactively in technical communities.

Key Business Metrics:

• Customer and Partner Onboarding Satisfaction.
• Time and cost reduction during Onboarding.
• Reduction in reactive support incidents.
• Increased Microsoft 365 Service Consumption.

Required Competencies:

• Microsoft Office 365 / EMS / Windows 10 Technical Competency: In-depth knowledge of Office 365 services and architecture, including other cloud products.
• Intune Technical Competency: Broad knowledge of Intune or other mobile device management software.
• Advanced Technical Skills: Proficiency in PowerShell, Active Directory, Web Services, troubleshooting, and driving adoption across collaborative workloads in O365, such as Teams, SharePoint, and Yammer.
• Cloud Competency: A broad understanding of Cloud services and products, including industry transformation towards "cloud-only" services.
• Problem‑Solving: Strong ability to conceptualize, troubleshoot, and implement solutions.
• Networking Skills: Medium or advanced skills in networking, including switches, routers, and firewalls.
• Customer and Partner Focus: Proven experience driving positive business impact through a deep understanding of customer and partner needs.
• Strong Communication Skills: Ability to drive recommendations and prioritize effectively across customers, partners, senior executives, and organizational boundaries.
• Initiative and Adaptability: Ability to work in a fast‑paced, high‑stress environment while balancing multiple demands and addressing shifting priorities.
• Collaboration: Ability to work in a multi‑cultural environment and adapt to customer needs, building strong relationships and becoming a trusted advisor.
• Ambiguity Management: Comfortable with ambiguity, with the ability to guide customers toward clarity and actionable insights.

Experience Requirements:

• Minimum of 3 years of Technical Support experience (Tier 2 or 3 roles), including at least 1 year of experience supporting Enterprise customers.