Luxury Reservations Specialist – Guest Experience

Trades Workforce Solutions; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A renowned luxury country house hotel in the United Kingdom is seeking a confident Reservations Agent to join their team. You will handle guest inquiries and manage room reservations, ensuring a seamless experience from the first contact. The ideal candidate has experience in a hotel or customer-facing role and possesses strong organizational skills. This position offers excellent benefits, including competitive salary and opportunities for career progression within a prestigious hotel setting.

Benefits

Affordable accommodation

Industry-leading training

Use of spa and leisure facilities

Free meals on duty

Discounts at the hotel

Employee Recognition

Staff shuttle bus

Qualifications

• Previous experience in hotel reservations or customer service in a 4 or 5-star environment.
• Confident communicator who builds rapport with guests.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle guest inquiries via phone and email.
• Process room reservations accurately.
• Advise guests on room types, rates, and packages.
• Identify upselling opportunities to maximize revenue.
• Support wider team for seamless guest experience.

Skills

Hotel reservations experience

Customer-focused communication

Organizational skills

Job description

A renowned luxury country house hotel in the United Kingdom is seeking a confident Reservations Agent to join their team. You will handle guest inquiries and manage room reservations, ensuring a seamless experience from the first contact. The ideal candidate has experience in a hotel or customer-facing role and possesses strong organizational skills. This position offers excellent benefits, including competitive salary and opportunities for career progression within a prestigious hotel setting.