Luxury Luggage Porter & Guest Concierge

Maison Estelle; Witney; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious countryside retreat is seeking a Luggage Porter to assist guests with their luggage throughout the estate. The ideal candidate will have customer service experience, excellent communication skills, and a positive mindset. You will be pivotal in creating memorable experiences for guests, acting as an ambassador for the retreat. Join us for a fulfilling journey where you will be valued and supported, and enjoy a range of perks including staff rates and social events.

Benefits

Biannual company socials

Exclusive staff rates

28 days holiday

Uniform provided

Onsite seamstress support

Qualifications

• Experience in a customer/guest facing environment, ideally in a luxury setting.
• Comfortable interacting with various levels of staff and guests.
• Positive mindset and charisma essential for guest interactions.

Responsibilities

• Assist members and guests with luggage collection and delivery.
• Act as the first and final ambassador for the guests.
• Deliver exceptional service in guest interactions.

Skills

Customer service experience

Excellent communication skills

Ability to perform under pressure

Team player

Attention to detail

Job description

A luxurious countryside retreat is seeking a Luggage Porter to assist guests with their luggage throughout the estate. The ideal candidate will have customer service experience, excellent communication skills, and a positive mindset. You will be pivotal in creating memorable experiences for guests, acting as an ambassador for the retreat. Join us for a fulfilling journey where you will be valued and supported, and enjoy a range of perks including staff rates and social events.