Luxury Hospitality Software Support Specialist

Journey; Cannock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel marketing agency in Cannock is seeking a Customer Support Specialist to enhance the customer experience for luxury clients using their software solutions. Responsibilities include providing high-level customer care, logging support incidents, and assisting in software installations. Ideal candidates will have 1-2 years in a software support role and possess strong communication skills. Competitive salary and flexible working offered.

Benefits

Flexible working

Personal development initiatives

Qualifications

• 1-2 years of experience in a software support or training role.
• Experience in the Hotel/Spa industry would be advantageous.
• Good written and verbal communication skills.

Responsibilities

• Provide high-level customer care for Experience Management products.
• Log support incidents received by phone and online chat.
• Install and upgrade Journey Hospitality software.

Skills

Customer service

Communication skills

Problem-solving

Software troubleshooting

Job description

A leading hotel marketing agency in Cannock is seeking a Customer Support Specialist to enhance the customer experience for luxury clients using their software solutions. Responsibilities include providing high-level customer care, logging support incidents, and assisting in software installations. Ideal candidates will have 1-2 years in a software support role and possess strong communication skills. Competitive salary and flexible working offered.