London STARS Site Supervisor, Brand Ambassador

Securitas; City of Westminster; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading security services provider is seeking an experienced Supervisor and Brand Ambassador to join their STARS team in London. The role involves managing teams, embodying high-performance customer service, and ensuring the workspace meets high standards. Ideal candidates must possess exceptional customer service skills, managerial experience, and be computer literate. The position offers a full-time contract, competitive salary, and various benefits including gym membership discounts and wellness support.

Benefits

Life assurance scheme

Discounted gym memberships

Wellness advice and support

Dental and physical health plans

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on various brands

Mortgage advice

Payroll ISAs

Eligibility for Costco membership

Qualifications

• Experience in a supervisory or managerial role is essential.
• Exceptional written, verbal and oral communication skills are required.
• Demonstrate a high-quality personal appearance and professionalism.

Responsibilities

• Manage on-site team including HR queries and processes.
• Ensure high-end customer-focused experience.
• Work closely with client contacts to create a great workplace.

Skills

Exceptional customer service skills

Computer literate

Knowledge of HR processes

Previous supervisory / managerial experience

Tools

MS Office

GSuite

Job description

We have a fantastic and exciting opportunity for an experienced Supervisor and Brand Ambassador to join our STARS team working for our high‑profile client in the London area N7 9AG. STARS at Securitas provides a two‑roles‑in‑one service to our clients – staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House Concierge, Facilities Office Management / Coordination, Administration and third‑party vendor management, all combined with a discreet and vigilant security service.

Job Details

• 45 hours per week
• Monday – Friday
• £45,000 per annum

Responsibilities

• Managing on‑site team (including rostering holiday/sickness cover, HR queries/processes)
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high‑end customer‑focused experience
• Embody a high‑performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager etc.) to ensure the office and front‑of‑house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast‑changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors etc.)
• Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both
• Patrolling
• Data monitoring
• General security duties
• 5‑year checkable history

Essential Skills

• Exceptional customer service skills
• Computer literate
• Knowledge of HR processes
• Previous supervisory / managerial experience

Preferred Skills

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high‑level service
• Working knowledge of administrative computer packages such as MS Office, GSuite etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or customer‑facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Benefits and Lifestyle

• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support including financial, emotional and physical
• Dental and physical health plans
• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high‑street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage advice
• Payroll ISAs
• Eligibility for Costco membership

Learning & Development

• Support with further education
• 100s of eLearning courses
• Accredited courses by C&G ILM, IOSH and SIA
• Leadership development programs both local and global

Employment

• Remote work: No
• Employment type: Full‑time