London IT Support Engineer - 2nd/1st Line, Growth Path

AWD online; Greater London; Hybrid; GBP 28,000 - 45,000; Full time

Job summary

A well-established London-based MSP is seeking a Second Line IT Support Engineer and a First Line Support Engineer to join their team. The role involves troubleshooting, supporting junior team members, and providing IT support at client sites. Key qualifications include experience in a Help Desk environment, strong communication skills, and familiarity with Microsoft operating systems. Competitive salaries for both positions range from £28,000 to £45,000 depending on experience, along with opportunities for career progression.

Qualifications

• Experience in remote IT Help Desk and Deskside Support.
• Solid experience with troubleshooting desktop/server issues.
• Excellent written and verbal communication skills.

Responsibilities

• Resolve tickets and support junior team members.
• Perform basic IT support at client sites.
• Manage own tickets and aim for First Fix First Time.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Understanding of Windows OS

Passion for technology

Education

MCSE or equivalent qualification

Tools

Microsoft Exchange

Microsoft SQL Server

Symantec Anti-virus

Veeam Backup

Job description

A well-established London-based MSP is seeking a Second Line IT Support Engineer and a First Line Support Engineer to join their team. The role involves troubleshooting, supporting junior team members, and providing IT support at client sites. Key qualifications include experience in a Help Desk environment, strong communication skills, and familiarity with Microsoft operating systems. Competitive salaries for both positions range from £28,000 to £45,000 depending on experience, along with opportunities for career progression.