London Cleaning Account Lead – Drive Service Excellence

Churchill Services; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A facilities management provider is seeking an experienced Cleaning Account Manager to lead and inspire a team in delivering top-quality service to a large corporate client in Central London. This dynamic role requires strong leadership, client relationship skills, and the ability to manage cleaning operations across multiple locations. The ideal candidate will have experience in managing commercial cleaning contracts and ensuring compliance with Health & Safety standards. The position offers competitive benefits and opportunities for career growth.

Benefits

Employee Ownership

33 days holiday (including bank holidays)

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access, plus mental health support

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Proven leadership and motivational skills with the ability to influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.

Responsibilities

• Build and maintain strong client relationships ensuring high satisfaction levels.
• Oversee and uphold quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams to foster a motivated workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager.
• Lead contract and specification review meetings with clients.
• Ensure compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement and account growth.

Skills

Leadership and motivational skills

Financial forecasting

Health & Safety systems

Client relationship management

Job description

A facilities management provider is seeking an experienced Cleaning Account Manager to lead and inspire a team in delivering top-quality service to a large corporate client in Central London. This dynamic role requires strong leadership, client relationship skills, and the ability to manage cleaning operations across multiple locations. The ideal candidate will have experience in managing commercial cleaning contracts and ensuring compliance with Health & Safety standards. The position offers competitive benefits and opportunities for career growth.