Logistics Coordinator

HR Employment Bureau Redditch; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics service provider in Redditch is seeking a Logistics Coordinator. The role involves managing customer enquiries, booking shipments, and providing transport solutions. Ideal candidates will have sound knowledge of the transport and freight forwarding industry, with strong communication skills and experience in account management. Working hours are flexible, including day and night shifts. This position offers competitive salary based on experience.

Qualifications

• Candidates must handle customer enquiries/orders via phone and email.
• Experience with managing shipments is essential.
• Ability to offer multiple transport solutions including airfreight.

Responsibilities

• Manage customer enquiries/orders by phone and email.
• Book and track shipments effectively.
• Provide quotations for EU and UK transport.

Skills

Sound knowledge of the Transport and Freight forwarding industry

Good communication skills

Account management and development

KPI management

Job description

Job Title

Logistics Coordinator

Location

Redditch

Salary

Competitive, depending on experience

Hours

The hours of work are Monday - Sunday, 4 on 4 off basis weekend working included. Both DAYS and NIGHTS are available - either 7am-7pm or 7pm-7am shift.

The candidate must be able to demonstrate a full understanding of the transport forwarding industry, be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of the management, planning and tracking of movement of goods from A to B using methods of freight such as Hand carry, Airfreight and Road travel to achieve the result for the customer.

Responsibilities

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Customer service admin
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
• Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing

Requirements

• Sound knowledge of the Transport and Freight forwarding industry
• Account management and development
• Good communication skills
• KPI management

If you are interested in our Logistics Coordinator role, then please apply now or call the HR Employment Team on (phone number removed)