Local Service Manager

Sanctuary Group; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supported living service provider in Bath is seeking a Local Service Manager. This role involves managing frontline support and ensuring service delivery as well as overseeing staff development and financial performance in a compassionate environment. The ideal candidate will have managerial experience in a mental health service and be committed to empowering individuals to live independently.

Benefits

At least 25 days paid holiday, increasing to 30 after 5 years

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working arrangements

Learning and development opportunities

Qualifications

• Previous managerial experience in a mental health service.
• Ability to manage and develop staff teams.
• Proven ability to liaise with statutory and voluntary partners.

Responsibilities

• Oversee service delivery and work with the Area Service Manager.
• Manage budgets and service performance to achieve KPIs.
• Recruit, manage, and develop staff.

Skills

Understanding of mental health issues and services

Interpersonal skills

Leadership skills

Problem-solving skills

Strong communication skills

Compassionate and caring attitude

Job description

Local Service Manager

Mulberry House, Bath, BA1 4AN

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at Mulberry House, Bath.

At Sanctuary Supported Living, we provide tailored housing, care, and support services that empower people with mental health needs to live as independently as possible.

While we operate nationally, we work locally—placing the people we support at the centre of everything we do. Our not-for-profit approach means we’re driven by impact, not income, and we’re committed to helping individuals achieve their goals and improve their wellbeing.

Whether you're delivering frontline support or working behind the scenes, your role contributes to meaningful change every day.

Working with us is more than just a job—it’s an opportunity to make a real difference in the lives of people experiencing mental health challenges. We offer a rewarding and supportive environment, with training, development, and benefits to help you grow and succeed.

Local Service Manager role includes

• Good understanding of mental health issues and services
• Experience in accommodation-based services with positive outcomes
• Skilled in managing and developing staff teams
• Leading service delivery and working with the Area Service Manager
• Building relationships with partners, stakeholders, and external agencies
• Monitoring service performance and achieving KPIs
• Managing budgets and overseeing financial performance
• Recruiting, managing, and developing staff
• Flexible working hours based on service needs
• Responsible for health and safety within the service

Skills and experiences

• Previous experience of working in a managerial role within a mental health service, you will be able to demonstrate strong interpersonal, leadership and problem‑solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands‑on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role; therefore a full valid driving licence is essential

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226473

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Service Manager, Counseling, Home Care, Manager, Customer Service, Healthcare, Management