Local Director - Manchester

Metro Bank; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail bank in Manchester seeks a Local Director to foster community relationships and enhance banking services. You will lead a team and manage a local portfolio. Responsibilities include networking, P&L management, and ensuring exceptional service quality. Candidates should demonstrate strong customer service skills, leadership capabilities, and a passion for local businesses. This role supports hybrid working options, focusing on work-life balance with competitive salary and benefits.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare and life assurance

Colleague discounts

Qualifications

• Passion for providing unparalleled service to customers.
• Ability to learn quickly in a fast-paced environment.
• Experience in leading teams effectively.

Responsibilities

• Search for local businesses to promote banking services.
• Manage own P&L and create brand awareness.
• Lead and support a team of over 20 colleagues.

Skills

Customer service excellence

Leadership

Networking

Financial acumen

Detail-oriented

Job description

Local Director - Manchester

Team Retail & Business Banking

Location Manchester (Market Street)

County Greater Manchester

Ref # 24164

Closing Date 02-Jan-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Happy to welcome applications from candidates who wish to work flexibly- hybrid role with a mix between working from home, store and out and about on customer meetings.

So what would you be doing?

• Searching out local businesses who want a different approach when it comes to their Banking – the go-to in your local community
• Be an expert on our products and business services; service lines, lending, deposits, asset finance, invoice finance, cash management and coming soon Trade and FX
• Managing your own P&L – in charge of your own destiny!
• Creating FANS in the local business community by attending networking events, store events and generally getting out there; spreading the word that there is a new Bank in town
• Leading a 20+ colleague Store to make sure we are making the best of every interaction with all of our customers so that we create FANS for life and bring more people into the Store
• Building amazing relationships with your internal colleagues to provide our customers with a first class experience across all areas of Metro Bank

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need :

• Passionate about providing unparalleled levels of service and convenience for customers.
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Passionate about engaging with new customers and growing the Bank
• Care about doing a great job and exceeding expectations with the quality of what you do
• Demonstrate a passion for understanding and getting to know local businesses (these businesses will range in terms of size and industries)
• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail
• Leading teams (small or large, we don’t mind too much) - looking after your Store colleagues is one of the most important things you do every day

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life wherever possible