Local Customer Service & Admin Specialist — Bonus Eligible

Reed Specialist Recruitment; Halesowen; On-site; GBP 28,000 - 29,000; Full time

Job summary

A global manufacturing business based in Halesowen is seeking a customer service administrator to join a vibrant, friendly team. The role involves processing sales orders, managing inquiries, and supporting various departments without being in a call center. Ideal candidates will have customer service or administrative experience, be IT competent, and flexible with working hours. The position offers a salary starting at £28,000 per annum with additional benefits including a discretionary bonus and free parking on-site.

Benefits

Free parking on site

Pension scheme

Bonus scheme

Competitive holiday allowance

Qualifications

• Flexible with the working rota.
• Previous telephone-based customer service or admin experience is ideal.
• Competent with general IT packages.

Responsibilities

• Processing sales orders from phone calls and emails.
• Managing the email inbox.
• Proactive calls to obtain information.
• Raising invoices.
• Obtaining purchase order numbers.
• Chasing up delivery updates.
• Checking stock levels.
• Handling complaints.
• Speaking with several different departments.
• Scanning and filing documents.
• General administration tasks.

Skills

Customer service experience

IT competency

Telephone management

Job description

A global manufacturing business based in Halesowen is seeking a customer service administrator to join a vibrant, friendly team. The role involves processing sales orders, managing inquiries, and supporting various departments without being in a call center. Ideal candidates will have customer service or administrative experience, be IT competent, and flexible with working hours. The position offers a salary starting at £28,000 per annum with additional benefits including a discretionary bonus and free parking on-site.