Local Authority Tenancy Sustainment and Move on Officer, North London

Pertemps; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Tenancy Sustainment and Move on Officer in North London to provide support and services to homeless customers. The role involves managing cases of individuals and families in temporary accommodation, ensuring they receive appropriate benefits, and conducting property visits. The successful candidate will have experience in local authority settings and knowledge of housing legislation. This is a contract role with a pay rate of £31.09 per hour.

Benefits

Dedicated consultant support

Easy online registration

Referral schemes

Reliable payroll

Qualifications

• Experience in a similar role in a Local Authority setting is essential.
• Ability to manage a caseload effectively.
• Capable of conducting suitability assessments for housing.

Responsibilities

• Provide a temporary accommodation service for statutory homeless households.
• Manage a caseload of households in temporary accommodation.
• Conduct property visits to ensure compliance with standards.
• Assist customers in securing housing benefits.

Skills

Experience in Local Authority settings

Understanding homelessness legislation

Strong communication skills

Knowledge of housing benefits

Job description

Local Authority Tenancy Sustainment and Move on Officer, North London

Pay rate: £31.09 per hour

Contract role. Local Government, Housing and Benefits.

We are recruiting for an experienced Tenancy Sustainment and Move on Officer in North London. This is a contract role, and you will need to have experience in a similar role in a Local Authority setting.

Key responsibilities

• To provide a temporary accommodation service for households whom the council has a statutory homelessness responsibility for. These include both families with children and single people.
• To provide a co‑ordinated end‑to‑end support service to homeless customers, from the point they are placed in temporary accommodation, to when they move on to permanent housing.

Temporary accommodation service

• To manage a case load of households in temporary accommodation, whose homeless application is either being investigated or has been accepted by the council.
• To contact new occupants within two weeks of moving in, be assured that the customer has settled into their temporary accommodation and set up all appropriate benefits to ensure payment of their rent.
• To carry out regular property visits in order to monitor the quality of accommodation, check compliance with Health and Safety standards, and confirm occupancy.
• To ensure the customer is proactively contacted on a regular basis whilst they reside in temporary accommodation and to keep accurate records of all interactions.
• To monitor the performance of managing agents to ensure that minimum property standards are maintained and ensure corrective action is taken where necessary.
• To keep up to date voids information, and liaise with allocations officers and accommodation providers to ensure social housing voids are filled within set timescales and to complete all necessary admin processes in respect of new placements into temporary accommodation.
• To make all necessary arrangements to transfer customers to alternative temporary accommodation, conducting suitability assessments (before any offers of housing) and where appropriate, including interviewing and signing up customers.
• To maximise rental income for the council through:
• Supporting customers to establish housing benefit claims
• Referring customers to appropriate specialist advice and support services in order to maximise their income and manage their debts
• Supporting customers apply for Discretionary Housing Payments

Please get in touch for more information.

This is an agency post and Vitalis can offer you:

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to.
• An easy registration process (all done online).
• Referral schemes and incentives.
• Ongoing compliance managed for you.
• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email [e-mail] for more information.

We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.