Loading Bay Officer

Vigilant Security; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security service provider in Greater London is looking for a proactive Loading Bay Officer to ensure smooth operations in a busy loading bay. Responsibilities include monitoring access, managing logistics, and upholding safety protocols. The successful candidate must possess a valid SIA/CCTV licence, excellent interpersonal skills, and a strong focus on customer service. This role is full-time, offering competitive pay and holiday entitlement, with a commitment to high standards of client service.

Benefits

Competitive salary

28 days holiday inclusive of bank holidays

Qualifications

• Ability to manage logistics and security in a busy environment.
• 5 years of continuous employment history without gaps.
• Computer literate with good email etiquette.

Responsibilities

• Monitor access and report suspicious activity.
• Coordinate incoming and outgoing deliveries.
• Enforce loading bay safety protocols.
• Provide clear instructions to internal teams and contractors.
• Respond to incidents and report as needed.

Skills

Excellent interpersonal skills

Logistics management

Security awareness

Customer service orientation

Education

Valid SIA / CCTV Licence

Bank-man training

Tools

Microsoft systems

Job description

Job Purpose

A fantastic opportunity has arisen within one of our prestigious sites in Central London for a dynamic Loading Bay Officer. You will be self-driven with a proactive mindset to manage an increasingly busy loading bay and Service Road area. You will deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess a skillset that lends itself to managing the logistics, security, and smooth operation of a loading dock. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. This amazing opportunity operates on a full-time contract working 60 hours per week, Monday - Friday. We offer a competitive salary of £13.94 per hour, with a holiday entitlement of 28 days inclusive of bank holidays. Vigilant Security prides itself in offering an exemplary welcome to our clients.

Key Responsibilities

Security & Access Control: Monitor vehicular / pedestrian access, check credentials (ID, manifests), conduct visual checks, operate security systems (CCTV), and report suspicious activity.

Logistics Coordination: Manage incoming / outgoing deliveries, direct vehicles, coordinate with transport teams, and ensure timely loading / unloading.

Health & Safety: Enforce loading bay safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.

Goods Handling: Oversee safe movement and storage of goods, operate equipment (pallet trucks, trolleys), and ensure proper stacking.

Communication: Serve as a central point for information, liaise with internal teams (staff, management) and external contractors, and provide clear instructions.

Administration: Maintain records, complete documentation, write incident reports, and handle general administrative support.

Area Management: Keep the loading bay clean, tidy, and organized, ensuring high standards of hygiene.

Incident Management and Reporting: Respond to incidents such as vehicle accidents, spills, or fire alarms in the loading area, and initiate emergency procedures as needed. Complete a full detailed handover at the end of each shift.

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Experience covering a range of settings is desirable i.e. loading bay, gatehouse, corporate, commercial, retail, events.

Excellent interpersonal skills and the ability to interact with people at all levels.

Bank‑man trained.

Ability to work independently with confidence, using own initiative as required.

Look for opportunities to enhance client / contractor experience.

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

Confidence and common sense to access and utilise expert resources when making decisions.

Maintain and practice a high degree of confidentiality at all times.

Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.

Have an acute sense of security awareness.

Valid SIA SIA / CCTV Licence

5 years of continuous work employment history without gaps and verifiable work history.

Provide support to the wider onsite team when required.