Lloyds Banking Group - Customer Support - Horsham

Lloyds Banking Group; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading banking institution in the United Kingdom is seeking a Customer Support representative. You will provide face-to-face support at various branches and have opportunities for skill progression to enhance your career. With a starting salary of £20,000, the role offers a benefits package that includes a pension contribution and private medical insurance. Applicants should be people-oriented, collaborative, and committed to exceptional customer service.

Benefits

Generous pension contribution

Annual performance bonus

Private medical benefit

Discounted shopping benefits

22 days holiday plus bank holidays

Qualifications

• No previous financial services experience required.
• Ability to quickly build relationships with customers.
• Passion for customer service and resolving queries.

Responsibilities

• Provide face-to-face support to customers.
• Ensure customer needs are met and queries resolved.
• Take on new activities to develop skills.

Skills

People person

Ability to build relationships

Empathy and integrity

Commitment to customer service

Team collaboration

Job description

JOB TITLE: Customer Support

LOCATION(S): Horsham. Working across our Lloyds and Halifax branches within a reasonable distance. HOURS: 28 hours a week, including Saturdays.

WORKING PATTERN: Full-time

SALARY: £20,000 increasing to £25,600 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £24,600 for our highest skill level.

About this opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web‑chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• People person – honest, genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – taking time to resolve queries and giving customers confidence in the service you're providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity to apply today.)